VLCC Institute — skin burned after treatment

Address:

Kailash business park vikhroli west, Mumbai City, Maharashtra, 400079

After glycolic peel package acne scars not lighten up so dr rashida at vlcc clinic vikhroli west suggested me microneeding. So arranged my meeting with dr rinku who is visiting dermat suggested don't do plain microneedling do gold microneedling. Same day in the month of june 19 i paid 15000/- for 2 sitting and first session arranged in the month of july. Before treatment dr rashida applied zialap cream for skin numbing which burned my skin she called her dermat dr manisha who was luckily available at clinic on thursday, that day i came to know that dr rashida is not a dermatologist. Dr manisha told her to apply fusibate and continued with session. Dr rashida said me that your skin shows reaction to zialap which will go in 3-4 days.. When after 3-4 days red marks turned to black patches she called dr manisha who told me to apply momate for 1 week. When after 1 week also black patches not lighten up dr manisha told me to apply skin light cream due to which black patches become more darker then dr rashida suggested me again glycolic peel for burned skin.. Then i visited dr tvacha clinic for 2nd opinion where dr told we never do peel on burned skin then i realised that vlcc giving wrong treatment they are doing business for money only. So i called vlcc where dr rashida said ok then i will arrange laser treatment for burned skin, you come in next week when dr manisha is available at clinic. I am so shocked with ans what they are giving when i took package dr manisha was not in picture but when my skin burned she started giving me excuses come on thursday wait for 5 days. I personally visited clinic on 27th of july as dr rashida said she is on leave for next 3-4 days. When i visited clinic for refund 2 new lady met me and said that our regional head will call you for refund as refund is impossible. How refund is impossible what they think we are fool to trust them again. My skin burned for which they don't have any concern doing skin treatment without consulting of dermatologist is also against law. Now 3 days back when i called dr rashida after one ring my phone disconnected so i called clinic where staff said me that she left the job now she is not staff of vlcc and our regional head will call you tomorrow. Still i didn't get any call from vlcc. So today again i called and again one more fake answer from vlcc that regional head is on leave. Please do fast action against vlcc. It is very frustrating as i started treatment for acne scars but vlcc ruined my face.