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[Resolved]  VLCC — lack of quality of service, no professionalism, no complaint register available at centres

Client name: itee yadav
Service : full leg laser
Desirable solution: full refund

Complaint: i enrolled for full leg laser for 6+1 sessions
Even after 3 sessions, the results were negligible (As i have already done laser for other body parts from other service provider, i know the quality of results after each session). During the first 2 sessions, i was told that the effects would be drastically visible after 3 sessions and i was told to be patient till then and get hormonal test done and parellely give a good feedback for the meantime as the bad results could be because of hormonal imbalance. I had told them that if harmonies were an issue, results with other service providers couldnt be good. But still i got the tests worth 3k and the test results were fine. But even after the 3 sessions when i had results equivalent to 1 session (Along with clear results for hormonal test), i was upset. When i reached the aundh center, pune at the time for my next session appointment, i was told to wait for almost 45 min because the doctor had taken out of turn appointment. On being asked for a complaint register at the center for bad results and lack of professionalism, i was told that the center has misplaced the complaint register. My 4th session was reasonably ok in terms of result of 1 session. But again for my next session, i am not getting an appointment. The centers do not have laser machine for half the month (Which was not told during the time of enrollment). The doctor told me that she would check the schedule diary and get back to me in 2 days to cater for my next appointment as i was of of town for my marriage preparation. I did not receive a call back for almost a month. Now when i call the other center (Bhandarkar road, pune), the one with the laser machine for the remaining month, i am told that they will ask the doctor to call back. I have been calling them continuously since 5 days and no call received.
Out of my 7 sessions my 5 sessions (Including the upcoming one) are already wasted either due to no results or due to delay in appointments (N number of reasons provided by your staff). I have paid 30 k for these sessions. This is not less that a money that one can ignore such kind of a behavior.
Complaint marked as Resolved 2017-12-25 01:15:10

Complaint Status

[Nov 24, 2017] VLCC customer support has been notified about the posted complaint.
Verified Support
VLCC Customer Care's response Nov 24, 2017
Hi Itee,

Please accept our sincerest apology for any trouble or inconvenience caused. Please share your contact details with us, we will look into this matter and provide the best solution available to resolve your issue as soon as possible.

Warm Regards,
Complaint comments  2 Comments     Updated: Share0Tweet0


hi Team,
You can connect me through my email: [protected]
Itee Yadav's [Complaint's author] reply, Nov 28, 2017
you can connect me through my email: [email protected]
Vlcc watermelon and bergamot gentle exfoliating face wash is not available in any shops. it was the only face wash that suits my skin and very much refreshing. i have been searching all the shops, online and offline, but couldn't find anywhere. did you stop that product? please bring it back to the shops.

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    +91 11 4163 1976 [Regd. Office]
    +91 11 4163 1975 [Regd. Office]
    64, HSIIDC Sector - 18, Maruti Industrial Area, Gurgaon, Haryana, India - 122015