VLCC — misbehaviour by vlcc expert and wrong charges taken for bridal make-up

Address:Civil Lines, Allahabad, Uttar Pradesh

I am writing this e-mail on behalf of my sister (Nishi sharma) as she has logged a complaint on 9th december’19 regarding the concern of misbehaving and wrong services provided by the vlcc allahabad team, but till now didn’t have any call and any e-mail response on the same. We can’t expect this kind of response from the reputed company like vlcc. She had booked an air-brush bridal make-up at your allahabad centre for 5th december’19 where your expert ms. Nidhi and her assistant attended her for make-over but they didn’t given the service as per the package which we have booked, though when my sister about the package services she (Ms. Nidhi) start screaming on her even after some argument unexpectedly she pulled her hairs badly while doing hairstyle. She pulled the hairs so badly that my sister started crying but she didn’t stopped the pulling the hairs, and didn’t provided the services according to the package.
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VLCC customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2020
VLCC Customer Care's response
Hi Nirbhay,

This is definitely not the experience we want you to go through. Please accept our sincere apology and thank you for bringing this into our notice. Request you to please write ro us at [protected]@vlccwellness.com along with your location and contact number and our representative will directly connect with you to offer the best available solution to resolve your issue at the earliest.

Hope this helps, we'll be awaiting your email.

Regards,
Team VLCC
Jan 10, 2020
Updated by Nirbhaysz
I have already sent the email to your grievance cell but not getting any positive response, hence logged the complaint here. If still I didn't get any resolution I'll take it up further.

Mail's Subject Line: Gentle Reminder VLCC Air brush makeup & Misbehaved by VLCC Expert Ms. Nidhi
Jan 13, 2020
Updated by Nirbhaysz
Can I have the update ???
Complaint comments 

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I have already sent the email to your grievance cell but not getting any positive response, hence logged the complaint here. If still I didn't get any resolution I'll take it up further.

Mail's Subject Line: Gentle Reminder VLCC Air brush makeup & Misbehaved by VLCC Expert Ms. Nidhi

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