Address: | VLCC Wellness Centre, Sambalpur |
I got my hairs globally coloured on 25th of August at VLCC Sambalpur, Odisha. Before 25th for the last 3 days I had been continuously instructing the desk operators to colour my hair in a darker shade and not very light blonde hairs. I already had coloured hairs but since my hairs were last coloured 1 1/2 years ago I decided to go for global hair colour again. Vlcc I believed was a trusted name but the results turned out to be completely different. Despite of instructing since 3 days for a dark shade ie close to brown they coloured my hair into the lightest yellowish blonde hairs. When I saw the results and complained immediately they were not ready to accept their mistake and argued continuously for 1 hours ( already they kept me sitting there since 10:45-3:30, made me skip my lunch)
Next day when we went back there, none of them were ready to accept their mistake even after an argument of 1 hour. The stylist that did my hair, did the job extremely unskilledfuly. My haircut is spoiled and the colour looks horrible. Each strand of hair has a different colour (some are darker, some are very light) and the overall colour is exactly what I didn’t want. They’re continuously forcing us to get the upper hairs ( near scalp) coloured dark by the same hair dresser. I won’t be able to do that, after what he had done to my hair. Since Tuesday I’m not meeting anyone neither stepping out at all . This hair colour and cut has traumatised me a level that I wear a scarf throughout the entire day. For haircut, my hairs will regrow and I’ll get it done but what about hair colour? I request you to refund the sum that we’ve paid excluding the product charge if you wish. Kindly refund so that I can get it re coloured in some other place.
Also, they’ve said they’ll contact someone from outside to re do the hairs but there’ve been no response since last 2 days. I may attach the picture if you respond to it . Please help.
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When it comes to the service, the team in the JP Nagar is unskilled and does not provide the service as per the customers requirement
I have taken a package for hair colouring, laser treatment, body massage, pedicure, face peeling
1.I had got the hair coloured but was not satisfied . Inspite of several complaints over phone and what’s up, there was no response from VLCC . Iam forced to get the hair colouring from other parlours .
2. Face peeling has totally spoilt my face, after the excellent work by the team, Iam having several pimples and marks which has totally spoilt the look of my face . WHO IS RESPONSIBLE FOR THIS. Iam Contacting the skin doctor for my treatment .
3. Laser treatment has been done twice and there is no effect or changes . Mainly they do not give the appointment as per our requirement .
4. There is no professional trained people to do pedicure to the satisfaction of the customers . VERY UNPROFESSIONAL
Hence I want the complete money to be refunded as Iam totally stressed for paying Rs.83602/- for the package . If not I would like to go to the customer court and police station and lodge a complaint
I WANT A IMMEDIATE REPLY .
Regards
ANUSHREE BANERJEE
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