VLCC — Transfer of laser sessions

Address:

Vlcc indiranagar Bangalore

This is akanksha agrawal and i took laser hair reduction sessions in vlcc indiranagar, bangalore. My package contains 8 + 2 (Complimentary sessions), full body and half face. During these difficult times, i came back to my hometown which is in ranchi. And i contacted vlcc indiranagar to transfer my sessions to vlcc kanke :
1. It’s been more than a week that i have been calling them (Vlcc indiranagar) and they are not responding to my calls always (Rather create miscommunication) neither they are giving any dates by when my sessions will be transferred. Later they told me that, they have send the details to the person named - llyod. He has initiated the process but this will take some time (Around a month) so they will arrange one session for a time being, by the time all sessions will get transferred. (Which is expected by end of sep)
3. Moreover, they are making excuses that complimentary sessions won’t get transferred, but i could avail them anytime i come to bangalore, which was again not communicated to me earlier while i took the package. I understood that and asked them to keep those complimentary sessions with them and if in case i visits bangalore in march 2021, i’ll avail atleast one of my complimentary session.
4. Today, that is 7th sep, 2020, got a call from vlcc, indiranagar, that my package couldn't be transferred to kanke road. (Being only a franchise and not a centre).

I feel cheated. They are not answering to my e-mails