[Resolved]  Vmake Visas — a big fraud company

Address:Pune, Maharashtra, 411046

This is suraj (Case i'd 29606) and i have registered my case in pune office for canada pr (Pnp) on dec 2016 and that time told me that process will take 10 to 12 months and took rs 55000 as fees and told if any issues or if pr get rejected you will get your money back (The amount will be calculated on which stage it get rejected, same written in agreement too). And one year passed there was no any appropriate service or they keep changing my case manager and that was so irritating. What i saw is there was no any scope for my case and i asked for refund. As i called for refund a new name called mr sahil sheikh came in contact (In march 2017) with new plane that he called it as lmia and given me a full assurance of pr within 6 month and demanded rs 3 lac for the process 1.5 lac before and 1.5 lac post landing to canada and if it unable to get pr till 6 months my all money will be refundable that is rs1.5 lac (Same written in agreement). So second agreement was made and till now its been 16 months i still didn't get any pr or ita, all i got is fake commitments and lies from sahil. Whenever i used to call him he always lies about case and process. Every time he comes with new situation (All i observed is he was just trying pass the time as much he can) and never gave any proof of documentation of my case all was just telephonic discussion (I have recorded all his calls so if you want i can provide the same) i had been to pune office too but same no any proper response. So finally after waiting for such long time and westing everything i asked for refund last month (June) and its been more than one month i still didn't get any appropriate response from anyone (Now sahil and his manager shely are not receiving any call) last time somehow i reached shely and she said that it will impossible to get full refund and trying to ignore. How you guys can do this to anyone. If you are unable to do anything about my case you supposed to refund all my money as you haven't do anything at least justify your commitments. I paid all fees whenever it asked and i am getting issues for refund. Is this ethically right? What kind if people you are? How you guys will feel if anyone do this to you? I don't recommend v make visas to anyone as it was really bad experience, full of fake people. Please please please don't go with this company and never listen to these guys.
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Sep 3, 2018
Complaint marked as Resolved 
Vmake Visas customer support has been notified about the posted complaint.
Jul 26, 2018
Updated by Suraj Betgeri
For any addtinal details call on [protected]
Jul 26, 2018
Updated by Suraj Betgeri
The total refundable amount will be Rs 205000 that is 55000+150000. Please do need full
Verified Support
Aug 03, 2018
Vmake Visas Customer Care's response
Hi Suraj

This is an official response from Vmake visas. We really apologize that you have faced an issue with the services being offered by Vmake visas and appreciate in taking time to share your concern on this portal.

We have checked our CRM database by your mentioned name and case id. It was found out that due to some stupefaction this may have occurred. Our immigration expert will be in touch with you as soon to provide you with necessary solution.For further queries please do contact us on the email id [protected]@makevisas.com.

Vmake visas is a customer centric company which does its work with full transparency and ensure professionalism throughout the visa process. We have thousands of satisfied clients and for each client we have given top visa consultancy services
Your concerns are important to us and we take every measure to resolve the same timely with valid solutions.

Disclaimer: - We have transferred cases from Pune to Delhi office in order to make the visa process centralized. This is done to serve our customers better.We are a genuine company and don’t believe in mocking up the things. We request you to be patient. Your query will be resolved as soon as possible.

Thanks and Regards
VMakeVisas Team
Sep 03, 2018
Updated by Suraj Betgeri
No any official response
Complaint comments 

Comments

Still not received my refund. it seems like you guys are just passing time and using my money to your other things. pathetic answer. its been around tree weeks I raised complaint here. Is any private company takes such long period to resolve any issue or taking any decision? Come on... at least now stop making fool. literally you guys are shameless.
No any response.

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