Vmake Visas — Did not refund my money

Address:New Delhi, Delhi
Website:vmakevisas.com

Dear vmake visa team, i see your punctuality. As expected you are replying after 6 months time from my complaint date (This is how you guys work). However i am shocked that you guys have opened your eyes on my complaint and well tried to play smartly and safely.

You gave three reasons for changing of case managers :
A) when our case managers have left the organization.
B) when they are under emergency or sick leave or they met any accident.
C) the client is not satisfied with the services

I am wondering, all of these three circumstances are in my case. I called at-least 25 times to you office; first time your case manage had left you organization, second time again your case manage has changed don’t know why, then after your new case manager was being sick for more than 2 months and finally when i was not happy with third case manager (Payal) then you again replace her with mr.Narendra ‘the most straight forward person of this planet’. After all these bull i met your so called top management team and your director mr. Ankit kapoor as well. But nobody was ready to resolve my issue. I waisted my most precious 12 months with you guys. Nobody was there to answer my call or my email. If you want i would have attach the mail trail here.

Now come to the money matter, you guys asked me to share my credit card credentials for the payment and i refused to do so. Give me reason why did you asked my credential rather than giving me another option for payment. Being legal experts tell me which act is applicable for it.

On the top of it, after 12 months when nothing been happened then i met with mr. Ankit kapoor and asked him to return my money back. Then i told by mr.Director that if i remove this complaint from the website then he will return my money. I explained him that i can’t remove this thread because no such option is available on the website but after resolving the issue i can flag it as resolved. I have written proof for the same tell me if you want me to send all those mail trails to you.

Now again you guys are threatening me publically that you will take legal action against me if i don’t remove this thread. Tell me is this professionalism and way of running your business. I would suggest you guys rather than replying on all negative threads, creating fake positive comments and threatening people stop doing fake commitments and focus on your services. These negativity will automatically stop.

Now you tell me when you will return my money.

Awaiting for your response. Please don't take 6 months this time.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Please reply
Vmake Visas Customer Care's response, Dec 9, 2016
Verified Support
To all readers,

This is an official reply from Vmake Visas Pvt. Ltd:

Mr Shankar Dayal, Our team do have an eye on complaint portal and we take care of the same for genuine cases and not for those whose case failed due to lack of his or her own understanding the legal system and protection of privacy act and not permitting us to do our duty as per demanded. But then it is important to answer people like you as our silence can be sometime understood as our weakness.

In the very above complaint posted, you yourself mentioned that – “when I showed my inability to do the payment personally, the rep from the consultancy demanded my credit card details to make a payment to some authority in Australia.”

Payment to Immigration authority is a very basic and import part of any immigration process. First we requested you to perform the same but when we saw that due to your inability for the same your case may get rejected, we asked for details not stolen them from you. So here in our part we only did this to complete our duty for you, for your benefit.

In our agreement signed by you, it is clearly mentioned, that any fault or delay from the client’s side if causes any rejection then Vmake Visas is not responsible for providing any refund. Still understanding your loss we got ready to refund some of your amount, but then you posted this fake blame story on our company name and still expect us to not claim the removal before paying your refund.

Providing your number and blaming us for your mistake is a case of defamation and under section 499 is an illegal act. Kindly remove this post or else we will take a strict legal action against you.

We take pride in stating that Vmake Visas has become one of largest and fastest immigration consulting companies in the world only because of our service and success of 1000's of cases.
We have grown to over multiple company owned offices in India and abroad with 600+ employees who love their job.

Vmake Visas offers career counseling advice & processing for those who want to work study visit migrate or invest overseas.

Due to our high volume of inquiries and cases it is natural that we will have some unsatisfied customers. When you deal with 10 customers 1 will be unhappy of 100 customers 10 will be unhappy and so on. And Vmake Visas deals with 1000's of customers.

On the other hand there are a few clients who sign up with Vmake Visas and wish to withdraw during the process - due to their own personal reasons. And they expect a refund even after full or partial service is provided. Vmake Visas does not entertain these requests.

There are also customers who get rejected and do not succeed after the process. They too expect a refund and this is rejected by Vmake Visas. Vmake Visas does not guarantee or promise a visa or a job. Our deliverables are very clear.

Most complaints about Vmake Visas are written by the above type of customers only. Vmake Visas signs a legal agreement with the customer before taking him/her on. The terms of the agreement are very clear and mentioned in black and white. Vmake Visas invests in research development technology and other factors to enhance our process. There is a cost to all of this and it is not free. So in cases of the above Vmake Visas refuses a refund and the customer goes online to post it.

Smaller competing firms who cannot compete with Vmake Visas on any other basis get their employees to post false complaints in an attempt to tarnish Vmake Visas' reputation. Employees who are terminated from Vmake Visas due to fixing documents or indulging in fraud also post false reviews because they have been let go off immediately.

We are REAL company with real people processes systems and also real problems. We do not pay online portals to take off bad reviews. Neither do we pay for SEO services to ensure that bad reviews do not come up on sites like this or do not come up in search engines. So you will see bad reviews about us. Do not get carried away by lies and exaggeration. We request you to email us. If your problem is genuine and your request is reasonable we will do our best to resolve it. We pride ourselves on being a customer centric company. And we want you to go back happy & send us referrals. So do contact us in case of a genuine issue.

Vmake Visas is the best in the business. Our success speaks volumes about our business. Clients are loyal and referrals are many. We thrive on being a clean company whose has been entrusted with the job of helping people get a career path and a better life. We advise that you go to our website or visit one of our offices to see true success stories.

Please realize when you get Vmake Visas on your side you get the best career consultant on your side. What you need to consider is our experienced staff many of whom have been with us for years a comprehensive solution that studies all aspects of our profile and your spouse - no other company in the world understand overseas careers like we do as on a daily basis we have the pulse of the immigration and visas world; transparency in the transaction as we have a clear black and white agreement. Our prices are fixed and don't change based on individual bargaining skills.

Our valuable counseling is free. We don't take up a case if there is a no chance of success. Did you know that our own Sales Consultants can't take up a case until they get a positive evaluation from the Evaluation Consultant who operates independently without bias?

Don't let your dreams get laid by false propaganda sales talk and petty discounts.
Choose to go with the consultant who created 1000’s of success stories.

Our office details are available at http://www.vmakevisas.com/contact-us.aspx. You may also email at [email protected]
I agreed they are absolutely fraud visas agent I am facing same issue with vmakevisas guys now they are not picking my phone.
Vmake Visas Customer Care's response, Dec 9, 2016
Verified Support
To all readers,

This is an official reply from Vmake Visas Pvt. Ltd:

We have searched thoroughly but found no client by your name and there is no record in our system by your name as well. Hence, it is clear that you are not a real client.
We advise you to stop this activity immediately or else Vmake Visas will take the necessary legal step against you.

We take pride in stating that Vmake Visas has become one of largest and fastest immigration consulting companies in the world only because of our service and success of 1000's of cases.
We have grown to over multiple company owned offices in India and abroad with 600+ employees who love their job.

Vmake Visas offers career counseling advice & processing for those who want to work study visit migrate or invest overseas.

Due to our high volume of inquiries and cases it is natural that we will have some unsatisfied customers. When you deal with 10 customers 1 will be unhappy of 100 customers 10 will be unhappy and so on. And Vmake Visas deals with 1000's of customers.
On the other hand there are a few clients who sign up with Vmake Visas and wish to withdraw during the process - due to their own personal reasons. And they expect a refund even after full or partial service is provided. Vmake Visas does not entertain these requests.

There are also customers who get rejected and do not succeed after the process. They too expect a refund and this is rejected by Vmake Visas. Vmake Visas does not guarantee or promise a visa or a job. Our deliverables are very clear.

Most complaints about Vmake Visas are written by the above type of customers only. Vmake Visas signs a legal agreement with the customer before taking him/her on. The terms of the agreement are very clear and mentioned in black and white. Vmake Visas invests in research development technology and other factors to enhance our process. There is a cost to all of this and it is not free. So in cases of the above Vmake Visas refuses a refund and the customer goes online to post it.

Smaller competing firms who cannot compete with Vmake Visas on any other basis get their employees to post false complaints in an attempt to tarnish Vmake Visas' reputation. Employees who are terminated from Vmake Visas due to fixing documents or indulging in fraud also post false reviews because they have been let go off immediately.

We are REAL company with real people processes systems and also real problems. We do not pay online portals to take off bad reviews. Neither do we pay for SEO services to ensure that bad reviews do not come up on sites like this or do not come up in search engines. So you will see bad reviews about us. Do not get carried away by lies and exaggeration. We request you to email us. If your problem is genuine and your request is reasonable we will do our best to resolve it. We pride ourselves on being a customer centric company. And we want you to go back happy & send us referrals. So do contact us in case of a genuine issue.

Vmake Visas is the best in the business. Our success speaks volumes about our business. Clients are loyal and referrals are many. We thrive on being a clean company whose has been entrusted with the job of helping people get a career path and a better life. We advise that you go to our website or visit one of our offices to see true success stories.

Please realize when you get Vmake Visas on your side you get the best career consultant on your side. What you need to consider is our experienced staff many of whom have been with us for years a comprehensive solution that studies all aspects of our profile and your spouse - no other company in the world understand overseas careers like we do as on a daily basis we have the pulse of the immigration and visas world; transparency in the transaction as we have a clear black and white agreement. Our prices are fixed and don't change based on individual bargaining skills.

Our valuable counseling is free. We don't take up a case if there is a no chance of success. Did you know that our own Sales Consultants can't take up a case until they get a positive evaluation from the Evaluation Consultant who operates independently without bias?

Don't let your dreams get laid by false propaganda sales talk and petty discounts.
Choose to go with the consultant who created 1000’s of success stories.

Our office details are available at http://www.vmakevisas.com/contact-us.aspx. You may also email at [email protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vmake Visas
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    111
    Pending
    0
    Resolved
    65
    Vmake Visas Phone
    +91 11 4841 4141 [Delhi]
    +91 20 6729 9393 [Pune]
    +91 20 3010 3010 [Pune]
    Vmake Visas Address
    305, 3rd Floor, Sheetla House, Building No. 73-74, Nehru Place, New Delhi, Delhi, India - 110019
    View all Vmake Visas contact information