[Resolved]  Vodafone — Active news alert and dedicated balance

Sir my name is Kailash Maurya. My mobile number is [protected]. I have been using this sim card for the last 8 years. 2 days ago I recharged Rs 39. Yesterday the balance of 30 rupees was deducted from my number. When I called Customercare, I was told that you have activated a news alert. And started arguing with me. Neither stopped my service nor told me the process of discontinuing any service. Those who deducted my money did not even refund, while I called immediately after deducting the money. What should I do with the SIM card that is deducting my balance every month? So now I am going to port this sim card. Also I would advise to port those friends who are facing such problem with Vodafone.
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Aug 20, 2020
Complaint marked as Resolved 
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Vodafone India customer support has been notified about the posted complaint.
Verified Support
Aug 25, 2020
Vodafone India Customer Care's response
Dear Customer,

Please be informed that we have raised the complaint under service request number RAJ-V[protected] and due dated on 26-Aug-2020. Please allow us to come back to you with a resolution quickly. Appreciate your patience.

Regards,
Snehal
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