Vodafone — Amazon Prime Membership Auto-Renewal

Vodafone India has been auto-renewing my Amazon Prime membership as an add-on plan since July 2019. There is no end to this. I have tried contacting Amazon, they're saying you need to contact Vodafone. Vodafone doesn't entertain people other than their network. There is no way to contact them.

I had activated Amazon Prime membership via Vodafone RED plan on July 2018 and ported out of Vodafone to Jio on November 2018. As per their TnCs the offer should have deactivated (see screenshot) but it didn't happen.

Come to July 2019 the offer ends and they are required to send me a communication regarding the auto-renewal, which again didn't happen. I never got any SMS or email for the same. They auto-renewed it again without my consent. Come to June 2020 (1 month prior to end of July 2020 membership) I contacted Amazon team to cancel my membership and that I'm ready to pay ₹999 for the period July 2019 through July 2020 but they sent me an email stating the auto-renew will not happen from July 2020 and that I should take benefit of the offer. Amazon also said that the payment had been done although I never paid for it. I was okay with it since the auto-renew was not going to happen.

Come to July 2020 I contacted Amazon again few days back and they're now saying Vodafone has activated it as an add-on plan and there has bee no charge associated with it and that I take benefit of it. Why? I never asked for it. Can Vodafone explain what exactly is going on? Why am I not informed about this auto-renewals? Did I ask for add-ons? I'm completed frustrated now as I'm not able to contact Vodafone via any mode. I have been getting scripted replies from Vodafone. In other email they say I should contact my current operator Jio regarding this. I mean does this even make sense?
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Vodafone India customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2020
Vodafone India Customer Care's response
Dear Customer,

You can write to us on our Customer care Email Id [protected]@vodafoneidea.com for further assistance.

Regards,
Snehal
Aug 05, 2020
Updated by ninad_in
As of today I have received call from Vodafone just once and I happened to miss it as I was busy. Vodafone never bothered to call me again in spite of providing two numbers. They have sent me multiple emails saying the number and Prime services are not active. However if I visit Amazon website it still says membership being managed by Vodafone (screenshots attached). When I call Amazon Customer Service they simple tell me the same thing again and again that they have no control over to terminate the Prime membership from their as it is controlled by Vodafone. So Vodafone will you please save us some time and do the needful? Every day I'm wasting 30 minutes on this.
Aug 12, 2020
Updated by ninad_in
There is no resolution from Vodafone at all. When I email them on the above email ID, all I get is same replies that the service is deactivated from our end. However it is still visible on Amazon.

I have requested for the Entitlement ID for the offer activated. I haven’t got any replies. No calls. Just same replies again and again.
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