[Resolved]  Vodafone — change of plan without consent

Vodafone changed my plan from red399 to red299 and is giving me an additional discount of rs 50. The customer care employee gave this suggestion and i told him that i will think about it and get back.in that call i asked him to give a 100 rs disc in the 399 bill and he agreed. I had rolled over data of easy150 gb. They changed my plan and i lost all my internet data and in the new plan only had 20gb.
I didn't realize until i received a message saying that i've used 90% of the data, that's when i realized my plan was changed.
My work was interrupted and i immediately had to fix my wifi and purchase an additional plan coz of the misconduct of vodafone. Please reimburse the additional cost i had to incur because of your mistake!
I tried to reach customer care a lot of times through mail, call and app but now they don't even answer anymore
Was this information helpful?
No (0)
Yes (0)
Dec 21, 2019
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Nov 17, 2019
Vodafone India Customer Care's response
Dear Customer,

We regret the inconvenience caused. As we're unable to contact to the given number, we request you to share your alternate contact number with us for further assistance.

Regards,
Gipsy.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27108
    Pending
    0
    Resolved
    9560
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information