[Resolved]  Vodafone — Customer care not responding on Bill and Porting Complaints

I have been charged unnecessarily on my bills every month and every time I have to reach the customer care to get things corrected.

For one month, they correct things, they charge something else next month.
And, when I submitted a request to generate UPC, I receive a message stating some problem with the service provider. Once I received a call from the customer care department and I stated about being unable to generate UPC code.
The response was, we can't help because of lockdown. And, you will have to pay bill. We can work on your query after lockdown ends.

Like, why would I pay extra every month. And, God knows when this lockdown will end.

The current situation is, I am tired of reaching Vodafone through Twitter, Call, Mail, and every way possible but not receiving even a single response.
All I get is an acknowledgment mail and nothing thereafter.
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Aug 22, 2021
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
May 31, 2020
Vodafone India Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. We have tried contacting you at 11:58 PM, However, there seems to be no response from your end. Please feel free to get back to us if the issue still persists. Request to visit our App or our Website to manage your account for immediate service needs. Stay Home, Stay Safe!

Regards,
Snehal
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