[Resolved]  Vodafone — DM-MYDALA and vodafone deducting balance at will

Address:Kolkata, West Bengal

I am using 3G data plan on[protected] but suddenly I got a message at 9:49PM 16-APR-2015 from DM-MYDALA. Then I checked my balance had been deducted by Rs228 (99+99+30). I didn’t activate it either by USSD or SMS. I called the Vodafone customer care. But they told I had activated from my end. They told I might have activated it by clicking any AD pop-up while browsing internet. I don’t remember if had clicked any pop-up ad in internet by mistake. But how come they deduct my balance without my concern. This is exploitation of consumers by MYDALA and VODAFONE. Please refund my talktime ASAP
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Jan 14, 2017
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Apr 16, 2015
Updated by KaustuvMukherjee
The number is [protected]
Verified Support
Apr 17, 2015
Vodafone India Customer Care's response
Hi,

We'll call you back again and update you on your concern as you seemed preoccupied when we called at 1:22 PM.

Regards,
Vodafone India
Complaint comments 

Comments

The deducted amount has been refunded.Thanks for the quick turnaround on this. Hope this is a one off incident. Special thanks to https://www.consumercomplaints.in

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