Vodafone — dnd complaint escalation raised on vodafone portal in vain

Address:	500010
Website:	www.vodafone.in

I'm a subscriber of vodafone for the past 18 yrs. I'm registered with trai dnd as well as vodafone since oct, 2007. For the past few months i was bombarded with unsolicited sms and calls on my number. I was unhappy as there was no respite, despite raising complaints regarding the above. So i logged into myvodafone account online and registered online once again for fulldnd and it was activated on 09july2018. I activated once again for my confirmation thru sms also. Despite these activations for dnd, i was still bombarded with unsolicited sms/calls. I lost my patience and raised my complaints to both (Local) nodal officer (Andhrapradesh. [protected]@vodafone.com)-appellate officer (Andhrapradesh. Appellate) and also regional nodal (Nodal. [protected]@vodafone.com)/regional appellate (Appellate. [protected]@vodafone.com). Throughout this ordeal i received auto acknowledgements and was given interaction ids[protected]july2018),
[protected]july2018),[protected]july2018),[protected]july2018),[protected]july20...⇄
In between i received calls from bharat (Vodafone dnd team) and mails from sharmila (Vodafone dnd) both assuring that i will not be harassed anymore going forwards with these unsolicited sms/calls. Yet i'm bombarded with these unsolicited sms/calls. I escalated these lapses with emails to regional nodal/appellate officers only to have fallen on deaf ears. I raised my grievances and unhappiness thru twitter handle (@vodafonein) only to receive calls from social media execs (Sme) assuring me that they will resolve. This assurance too failed. Infact whats interesting is one sme ram contradicting his own statements, first he said that he is calling in response to my 23july2018 complaint escalated on twitter (01aug2018) and when i questioned him about earlier interaction ids, he said they have been closed and the only open issue is 23july2018. And i confronted him how can vodafone close a complaint without a resolution. He contradicted his earlier statement and said they are still open, so i questioned how can he contradict his own statements, for which he didnt have an answer. So i was vexed up with his silent treatment and asked him to respond in writing thru twitter for which he agreed and hung up the phone. After sometime i received a tweet saying that my complaint has been closed and asking me to participate in customer satisfaction survey. Such is the audacity of vodafone and no amount of reaching out to trai, dot, & vodafone is just a waste of time. It only makes me feel sad that a law abiding citizen is meted out this treatment by government agencies. What respect will mncs have towards us if the govt themselves ignore their own citizens grievances. There is no support for attaching a pdf file here, where all my communication trail emails with vodafone are established.