Vodafone — forcing customer to not convert to prepaid number.

Address:

New Delhi, Delhi, 110092

Complain no :[protected]

i visited vodafone laxmi nagar store asking my existing number [protected] to be converted to cash card, i was continuously asked to change to another plan which i refused. in Continuation to that i was asked to pay my dues Rupees 7xx rupees which was paid in cash . and a new sim card was issued to me . and i was told this will be done in next 24 -48 hours.

next day on 1July i received a message from vodafone on my old sim card that my card cant be converted to vodafone cause my dues are not clear.

i called the customer care on 2nd July asking for clarification : i was told by Retention team : Ms Anjali that i owe to vodafone 0.24 paise, which directly contradicts the vodafone customer executive that no amount is pending post that request during my visit at the laxmi nagar,

i was told to go back to vodafone store spend another 2 hours to pay my dues 0.24 paise .

i think the customers service and customer retention team is indirectly forcing me to stay on the plan .

i have not used any of the services since my phone request to disconnect the old no.

thanks

Harpreet Singh Chawla

[protected]