Vodafone — fraud insurance company

Address:	560103
Website:	vf.dsspro.in/index.php

From past 1 and a half month i have been struggling with the unprofessional service of this firm.

My 6 month old phone was covered under red shield insurance. I had a minor accident on the road due to which phone fell and it's screen cracked.

I raised a claim with them to help me repair the phone, this first claim got closed because according to them i delayed in submitting documents. Real reason is that they claim to send emails which i never got and they take 3-4 days to reply to one email that i send. I simply don't have time to keep calling them repeatedly.

Then i raised another claim. This time also i wasn't getting emails from them but i proactively gave them all the requested documents on time. Still even this time my claim wasn't successful and it got repudiated. According to them reason is : "different accident date in both claims, and different narration of incidents".
When they called and asked me what happened, as a human being do we always reply in the exact same words? Sometimes we describe the same incident in different words which according to these people is different narration.
Now we can not raise 3rd case because their "policy" says only 2 claims.

When damage is covered under this insurance then it shouldn't matter much how the phone broke, the point is its broken.

What i have learned is that they wont provide claim money in any case rather they just waste a customer's time and fool him best they can because in my second claim i don't see a single reason why it should be rejected.

Please take an action on this.