[Resolved] Vodafone — Fraudulent debit by vodafone Idea

Jenny Job Varghese Thaickootathil

Address:

KOCHI

My Vodafone main balance was debited by Rs.22/- on 26/8/2020 without any download or acceptance of any message.

Message -looks like this-VZ-Idea CMS ThankYou for downloading FUN PORTAL fom CARBUN8. You had been charged Rs.22/-

Seems like Idea and Vodafone trying to steal from customers balance to payoff debts.Lost trust in this service provider now.Customer care tells no provision to refund even i said i did not download or accepted any messages from vodafone idea.
If i did not get refund, i will be forced to port this number to other service provider.Seems like a Idea Vodafone scam.

Regards
Jenny Job

-

Was this information helpful?

No (0)

Yes (0)

Aug 27, 2020

Complaint marked as Resolved

Vodafone has given a goodwill credit of Rs.22/- to my mobile main balance. So now problem is solved.Thank You.

Vodafone India customer support has been notified about the posted complaint.

Aug 27, 2020

Updated by Jenny Job Varghese Thaickootathil Vodafone has given a goodwill credit of Rs.22/- to my mobile main balance . Now problem is resolved. Thank You.

Verified Support

Aug 28, 2020

Vodafone India Customer Care's response Dear Customer,

We are glad your concern has been resolved. For any further assistance, just let us know and we will be glad to help.

Regards,
Snehal