Vodafone — H R Enterprise - Vodafone Ministore - Dudheshwar

Respected Sir / Mam,

My name is Bhargav Shah. Earlier I was using an Airtel Postpaid number with a family plan with a child number. Last month I got a call from an executive of "H R Enterprise" which is a mini store located at No 11, Ground Floor, Sumel 6, Jupiter Mill Compound, Block G Dudheshwar Ahmedabad, Gujarat - 380004 India. They offered me Rs.700/- fix billing for lifetime with a family plan for my both numbers. And also offered a joining gift of bluetooth headset. I have checked the offer and I have switched over to " Vi " for better experience and services. I have confirmed the billing amount 2-3 times with the executive and she has given me the confirmation that Rs. 700/- will be my billing per month with gst amount.

Today 23/07/2022 I got my first bill for the period of 23/06/2022 to 21/07/2022 (which is less than 30 days) of Rs. 769.84/-. Which is beyond 700/- and which is for 28 days. I requested " H R Enterprise" by calling on "[protected]" to check the issue and to resolve the same. I got a call from " H R Enterprise - Billing department" from "[protected]" and she has asked me to pay this bill. They will apply a 25% discount (which was offered at the time of selling the service) from the next bill. I asked her to adjust the same from the first bill as they have committed to me but she denied and said that that is not possible. I told her that I will make a complaint regarding this against the agency in vodafone company but she said that " thats ok but I can not apply such an offer from this billing. You have to bear this amount."

Here I am making a list of all issues for better understanding:
1) I have not received what they offered at the time of sale.
2) They are not ready to solve the issue and ask me to bear this amount without my fault.

This is to request you to please look into this and try to solve the issue as this agency is making fools of the people and this is my request to you to conduct an investigation regarding their services to customers.

I am feeling cheated from such a reputed operator.

We expect a really ethical way of doing business from you.

Regards,

Bhargav Shah