[Resolved]  Vodafone — Handset Inbuilt Games charges

I received the message following and deducted Rs 25 from my account.

Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25
Your balance is Rs. xxx

I haven't requested for any service
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No (3)
Yes (6)
Jan 8, 2022
Complaint marked as Resolved 
The customer service has resolved the issue by issuing the credit. However it is not clear why VI deducts without getting the customer confirmation in first place.
Vodafone India customer support has been notified about the posted complaint.
Complaint comments 


I have never requested any services from Vodafone. But they are simply charging me with no reasons. In the past also I have lost my Vodafone topup balance. Today I got a message stating that I have been charged 25 rupees for Handset Inbuilt Games. I have never requested such services and I don’t want that. Vodafone is simply deducting my balance. Please refund my balance.

I am frustrated with the Vodafone idea services. I am charged for Handset inbuilt games and Telsync games ...all without my consent. I need the urgent resolution of this. Please help
I haven't activated any handset inbuilt games in my Vi sim. But amount of RS.25 as been deducted without any confrimation.
please deactivate such things...
I dont know why VI network has been so worst...
please do the need full ASAP..!!

Vodafone deducted money from my balance for something i haven't requested or agreed to. I got this message;

Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25
Your balance is Rs. 16.32
I and my brother have charged same 25 rs since many months

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