ADVERTISEMENT

[Resolved]  Vodafone — Handset Inbuilt Games charges

I received the message following and deducted Rs 25 from my account.

Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25
Your balance is Rs. xxx

I haven't requested for any service
Was this information helpful?
No (3)
Yes (6)
Jan 8, 2022
Complaint marked as Resolved 
The customer service has resolved the issue by issuing the credit. However it is not clear why VI deducts without getting the customer confirmation in first place.
Vodafone India customer support has been notified about the posted complaint.
Complaint comments 
Share
Tweet

Comments

I have never requested any services from Vodafone. But they are simply charging me with no reasons. In the past also I have lost my Vodafone topup balance. Today I got a message stating that I have been charged 25 rupees for Handset Inbuilt Games. I have never requested such services and I don’t want that. Vodafone is simply deducting my balance. Please refund my balance.

I am frustrated with the Vodafone idea services. I am charged for Handset inbuilt games and Telsync games ...all without my consent. I need the urgent resolution of this. Please help
I haven't activated any handset inbuilt games in my Vi sim. But amount of RS.25 as been deducted without any confrimation.
please deactivate such things...
I dont know why VI network has been so worst...
please do the need full ASAP..!!

ADVERTISEMENT
Vodafone deducted money from my balance for something i haven't requested or agreed to. I got this message;

Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25
Your balance is Rs. 16.32
I and my brother have charged same 25 rs since many months

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    26874
    Pending
    0
    Resolved
    9544
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information
    ADVERTISEMENT