Vodafone Idea — Amount debited but service not provided

I had done recharge of rs 399 on vi sim. I paid my amount through Google pay amount was debited and also shows transaction successful on my transaction history in Google pay but recharge is not done on my phone and plan is not activated. I tried to contact and complain vi about my problem by call wats app and through vi app but no proper response. Please look into my problem and do my rechargeable or refund the money back