Vodafone Idea Limited — Pre Paid SIM

Website:

www.myvi.in/new-connection/buy-prepaid-sim-connection-online

I ordered a prepaid SIM through the official website of the VI company online . Order No. DCHD[protected], scheduled Delivery on 14 JAN 2021. The customer rep has visited my home, taken all required docs including Photograph, Dob, Address, ID proof and the OTP.
But he refused to provide the numbered SIM for which I had booked.
Booked number is [protected]
OTP received for the above number.
However the person refused to provide the correct SIM
It could be a case of manipulation of SIM. He might give it to some one else with my id.
A complaint was registered through the customer care email id of VI. But the customer care reps refused to entertain the complaint.

It appears that the websete of the VI company is fake.