Vodafone Idea — SIM deactivated-[protected]

Address:

1466/1550, Ratanpur Colony, Panki, Kanpur-208020

Hi There,
I wish to complain about the Idea SIM card number [protected]. which was closed and deactivated before the actual validity expiration.
The SIM was supposed to have validity till June 2021 for incoming call, but it was closed and deactivated in the month of April 2021. When we have tried calling customer care and visited to Idea store, they are telling that the year of birth is not matching in the KYC attached with the sim card and it can only activated again if I am going to opt for post-paid connection, with minimum rental of Rs. 600 per month.
I have been using this number since more than 10 year and nobody had ever complaint about any kind of document issue or KYC mismatch, My Aadhar card was given as ID and address proof for the sim card, in between, but now they are telling the year of birth is not matching, its clearly indicate that its mistake from their end, they have entered DOB as 01/01/1800 instead of 01/01/1977.
Request you to kindly look into this and help me to resolve this issue.

Thank you
Surendra Singh
+91-[protected]