Vodafone India — activated juiceup pack without my consent

srinivaskamath4945

Address:	Vodafone Idea Limited, Vodafone Idea House, Building A, Corporate Road, Off. S.G. Highway, Prahladnagar, Ahmedabad – 380015
Website:	www.vodafone.in

Hi there;

My vodafone mobile no. Is [protected] and my name is srinivas kamath

I received an sms on 25th may 2020 at 14:22 saying "juiceup pack is now active on my number as requested."

I have not activated this service and rs. 75 have been deducted from my balance regarding the same as a rental for 15 days.

I immediately deactivated the service as per details provided by the message as to how to deactivate it and within next 15 mins the service got deactivated but the rs.75 charged have not been credited back.

I am seeing similar complaints by other vodafone users in this forum and feel that vodafone should solve this technical glitch

Or is it some way of charging their own customers illegaly during lockdown period all over india and no vodafone customer can go to any vodafone service store to solve this issue.

Please provide me with a refund as i have already deactivated the service which was activated on my account without my consent.

Thanks & regards;
Srinivas kamath

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Vodafone India customer support has been notified about the posted complaint.

Verified Support

May 31, 2020

Vodafone India Customer Care's response Dear Customer,

We have tried contacting you at 03:39 PM, However, there seems to be no response from your end. Please feel free to get back to us if the issue still persists. You can write us on email id [protected]@vodafoneidea.com for further assistance.

Regards,
Snehal

May 31, 2020

Updated by srinivaskamath4945 I have already contacted VIA "[protected]@vodafoneidea.com" and my service request number is "[protected]"

Despite multiple requests via email the support has constantly rejected my request for refund.

They have provided the argument that I had mistakenly added the pack via advertisement shown while browsing and I provided the argument for that as well that both the time the device in which the sim is inserted was idle and no activity or input was initiated from the device to activate this packs.

I am seeing that this is a common issue being addresed by multiple vodafone customers in this consumercomplaints forum.

I feel scammed by the Company

I had recharged the sim with topup as a precaution in case of emergency requirement during covid lockdown and this is how the company is scamming us of our money.

Please look into this and if possible try to provide a refund as this is not the way to maintain consumer relations with your loyal customers.

and please try to contact me again, I will pick up the call this time.

Thanks & Regards;
Srinivas kamath