Vodafone India — amount deducted from account without consent

Vodafone India — amount deducted from account without consent

S Suraj2006 from Bhubaneshwar, Odisha

Date of incident: 21/11/2019 I get a message that rs. 49 has been deducted from my account although i did not do any such activation. I demand that my money be refunded right away. I raised the complaint with vodafone at twitter immediately within minutes. Asking them to stop the service and refund my amount. Today, 05/12/2019, after repeated followups over twitter and getting the same response, gauri from vodafone informed me that their system is showing that the amount was charged because of an app download. If i did download, why would i request a refund and raise the complaint immediately? Also, it is not my fault vodafone's system is erroneous. What about consumer rights, trust, and values? Also for a matter of rs 49, why is this taking so long time? +1 photos Was this information helpful? No (0) Yes (0)
Vodafone India customer support has been notified about the posted complaint. Dec 08, 2019 Updated by Suraj2006 Correction: Date of Incident is 23/11/2019 2:38 PM The first Complaint Raised: 23/11/2019 2:54 PM (via twitter) Thus, I had raised the complaint within 14 mins. However, Vodafone kept stalling me on Twitter giving me vague responses and updates that they are still checking with the team. Today I got a call from Vodafone personnel stating that since this is more than 24 hours, Vodafone cannot refund. That means, there is indeed a refund policy but the fact that it is beyond 24 hours is not my mistake, because it is Vodafone who kept stalling. Secondly, they are giving me an excuse that their system is showing a download (although I have not downloaded anything). Hence, is Vodafone calling its consumers liar? In that case, tomorrow Vodafone might deduct Rs. 200 or even more and state that "system is showing download". What about consumer rights and my fear of this incident happening again? I demand a refund because that is the only way Vodafone can show that it values me as a consumer.
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