[Resolved] Vodafone India — amount deducted without consent rs. 350+

[Resolved] Vodafone India — amount deducted without consent rs. 350+

S sanosji from Mumbai, Maharashtra

I was away for most of the october and i hardily switched on the sim. Today, i recharged the phone and then came to realize that my current balance dropped drastically from rs. 401 to rs. 29. I called customer care and they said that i activated some music and bla bla and got repeated deduction. I did not activate any service last month and an amount of more than rs. 350 got deducted. This is highly unacceptable and highly unprofessional. Kindly revert back the balance. Was this information helpful? No (0) Yes (0)
Nov 3, 2019 Complaint marked as Resolved Customer care service called me and reverted the amount back yesterday. Appreciate their quick resolution. Hope these kind of issue will not happen in the future and also I will not give a chance for that to happen. Vodafone India customer support has been notified about the posted complaint. Verified Support Nov 04, 2019 Vodafone India Customer Care's response Dear Customer, We tried reaching out to you in different time slots. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist. Regards, Gipsy. Jan 13, 2020 Updated by sanosji Issue resolved and very satisfied with the support. Jun 01, 2020 Updated by sanosji Still facing same issues. Attachment containing the balance of two different dates. I have not activated any service. Deductions are neither shown in Vodafone nor in TRAI app. Called customer care services many times but no action is being taken till now. Urge immediate action.
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