Vodafone India Complaints & Reviews

I recently purcahsed a Vodafone prepaid connection. I wanted to use GPRS on the Plam Treo (GPRS Enable Handset). So I recharged 90 for a month validity to use GPRS, Its been a week or more.. still struggleing for them to send me GPRS settings. I have tried to call the customer care for help however the reps are not responding weel, when I asked for a manager I was transfered the call waited for some time and the call was disconnected. I have alleast spoken to about 4-5 reps. Still waiting to get GPRS. Above which I am told that the validy of GPRS for a month would begin from the date of recharge and not them sending setting. I have already lost more than a week and a lot of effort to get the settings. I still don't see any hope getting the setting soon. I work in night and its touch to chase cusotmer care reps to get simple settings. I am surprise no body have even tried calling me. All my effort to get the setting are failing. Please help.
Thanks and Regards,
Ashish M
[protected]

Hi,

I have recharged from Vodafone for Rs. 295 and I was cited the offer that I would be given Rs. 300 talktime. But even then I got a recharge of Rs. 267.45 citing that your promotional offer is invalid.

This is cheating. This bloody Vodafone is looting its customers like anything. We should take them to Consumer Forum.

Dear Vodafone Service Provider,

I have lost my SIM Card bearing no.[protected]. This happened 2-3 months before. But when i tried this number today, it mentioned that the "number is unavailable". I honestly believe that someone else is using my sim card.

Hence i kindly request you to block this sim card. Kindly notify me in case any other formalities have to be catered to.

Thanking You

Viswambharan V.S.
[protected]

Sir,

I am using one CUG connection since last three years. In last month i have purchased a add on connection. Inter-calling between both numbers should be free of cost. but due to vodafone mistake inter-calls are charged.

That's why i am raising this concern.

Rajendra G. Deshmukh
Cell NO: [protected]

Hi,
My name is Avdesh Sharma and i am opted the Voda post paid sim in last month 15.04.2010 and my service has been barred in 4 times without any prior notice when i called up to vodafone care then they said your credit limit has been xceed that's the reason your outgoing service has been barred while i had alraedy paid the 700/-Rs without receive any bill at the end of vodafone and as today i had word with vodafone customer care department and one of the employee disclosed their identity as GOPAL he said we will activate your service with in a two hours but now 5 hours ago but i didn't get any feedback at the end of vodafone and when i called up again then the person said OK do what ever what you want to do go ahead in consumer court if they can unbarred your service so you can and miss behave with me atleast vodafone emloyees doesn't recognize to manners and top of that they really don't know what is the consumer right they openly says that consumer court doesn't do anything against them.
Kindly look in to it seriously at revert back to me ASAP.
Thanking you in anticipations.

Regards
Avdesh Sharma
[protected]

hello vodafone,


I am writing this letter with full of disappointment and sadness with the service of vodafone,I am an engineer by proffession working in MNC, I Have a vodafone corporate postpaid connection which i took from my office.For some special reason i want to convert my postpaid conection to prepaid connection, For this i am struggling from last one month. Basically i live in ghaziabad(U.p) I went to the vodafone store Sector-18 Noida as well as in ghaziabad(Navyug market) for the same issue but everytime they are not fullfilling my request and requirement,they are toggling me with useless issues, I had faced the following problems during visit:-

1) On Vodafone store sector -18, Customer care executive continiously forced me to not to change the plan from postpaid to prepaid after 4-5 unsuccessfull attempts, they were agree with me to change my plan but i am shocked after that they had refused me by saying that i am not a person as same as my photograph, i was stonished after that, all the other customer on store are able to recognize me with my photo but executive not strange . I requested to the executive many time this is my photo but he had denied my all request. i requested him i am very busy guy not have time but no response. strange!!!!

After that i had returned back with disappointment and went to took new photo As i have very short time, i decided to go again to the store and take the leave from my office for the same project.

2) Then after that today i went to again vodafone store navyug market ghaziabd today with new with full payment clearence.i have id proof and address proof copy, but on one counter they were ready to convert my number and send me to another counter, on that counter executive had refused my request and said we can't do that, please come after some days without any proper reason. At the same time i had talked to phone customer care of vodafone and bhawna had attended me and she was saying that you can proceed, she talked to team in navyug market, But again same response Big no without any reason. Even i had requested to talk to customer care to whom i was talking on phone to talk to team sitting in the store but again bad response and toggling me and again refuse the resquest to talk with their same team on phone........uffffffffffffffff

I had lost my important hours for this small change and even i have lost complete faith with vodafone.In my family even my all friends are using vodafone numbers, after these incidents i am not happy with the services of vodafone. I want to close this number even all my family numbers right now. But my i am old customer of vodafone and due to my proffessional job reason i can't do that.

Now you tell me is this the right way?. I am totally disappointed with vodafone serivce and know that no one will come t help me from vodafone side. I was using one airtel number also and totally satisfied with their service even they know that how to react and care the senimnets of their customer and I want to go to the the consumer court for the same matter.

So i am requesting you to look into this matter asap.. Now i am feeling helpless and this incident forced me create the trust on other company like airtel or relaince. I know that they always take care properly their customer request.


Please help as soon as possible.send me the escalation matrix of vodafone.Register the case asap.


Regards
Sudhanshu Sharma
[protected]

my mother Mrs anju mishra has a prepaid number[protected],in feb. 2010 she clicked " OK" button which was an offer to activate caller tune, Vodafone had deducted charges right then, after that i had sent SMS to deactivate the service , received even the confirmation SMS of deactivation,

Since almost 3 months past from that time still Vodafone deducting monthly charges for the same, still no caller tune or song available on this n umber,
after many time complaining Vodafone customer care given complain No 55702824 before in April month, still Vodafone deducting charges every month,

Vodafone should stop this immediate and refund all charges deducted for the same

I had purchased a 8320 model from Vodafone in Nov 09 (less than 6 months back).Since then it has gone for repairs thrice,twice to Gurgaon centre and third time vodafone sent it to Bangalore. It was returned to me duly repaired third time on 20th March.
The day before yesterday it stopped working again--the 4th time-
I have sent a mail to Vodafone--MR PANKAJ SEHGAL,MR AMIT PAREENJA, MR ASHISH CHUGH.
The usual reply is that they want to send it back to Bangalore for repairs which is not acceptable to me as they will continue this till it runs out of guarantee period.
I will not accept anything short of set replacement. I have already lost a lot of data due to malfunctioning of the set.
May be, through your organisation,I can have my problem sorted out
Thank you
B K Chowla.

Hi,
I had been trying to disconnect a Vodafone SIM ([protected]) registered in my name, it's been more 3 weeks and vodafone doesn't seem to take any serious action.
I have sent mails to vodafonecare.[protected]@vodafone.com and corpcare.[protected]@vodafone.com to disconnect the SIM and spoke to the customer care for more than 5-6 times. But no action has been taken still.

- Every time they call up the user of the SIM (not the owner) to confirm if they have to disconnect the SIM.
- I have been repeatedly informing vodafone about not taking up any request for reactivation of the SIM, but still they take the requests from anybody who calls them and reactivate the SIM. Not bothering to consider the owner's request and canceling the SIM straight away.

Finally I had to visit vodafone store to block my card completely but even they did not cooperate. It has been very painful and frustrating experience with vodafone and the SIM is still active for taking up incoming calls.

My husband bought a handset in January 2010 ,from HOT SPOT and got the free One number of any mobile service provide. That was the First mistake I did when I choose the VODAFONE number [protected] which I am currently using.This number was activated in February.I got the call from legal department(Mumbai) last month verifying that my Name is XYZ.(Code Name),I said yes. Than A person name Ravi said that I have some due amount of a phone which i have stop using in December. But the fect is that never in my whole life I used the number [protected] which is actually the Mumbai series. First off all I have never used this number in my life, Second I am residing in Delhi tha why should I buy mumbai number. HE (Ravi--From Legal Depatment Mumbai) not leasing to me and asking me to pay the bill which i have never used.Pls. help me to stop being harresed with legal depament Mumbai. nad to make sure it won't happened again in future.It is so embarrassing that even if I am three month old customer and inspite of paying the extra amoung han my bill I am receiving such calls.Kindly take the appropriate action against it.

Amanpreet kaur a recovery agent from vodaphone has misbehaved with me regarding bill payment of my relative settled abroad. she being a lady used foul langauge against me and my relative. she has theaten me to pay the bill or face the consences.her mobile no. is [protected] from where she call up. i am also using vodaphone [protected] but now iam changing to another cell company because of such a bad service of vodaphone.

I am having two numbers of Vodafone mobile and GPRS services on both the numbers. I have taken packages on both. When I checked my bill, I found that there are lots of GPRS connections getting connected in 30-40 seconds and each connection has used 510KB each time.

This can be impossile that I connect to GPRS from my laptop for 30-40 seconds within 15-20 min of period and use only 510Kb each time. Like this there are 10 to 15 such connections in that period. For this according to them I have over used my pack of free uses.

And I am not happy with the answers provided by them. I need to get my money back for which I have been overcharged.

Thank You

Regardsa
Jatin Gupta
+[protected]
+[protected]

Dear SirMam,
I want to block one vodafone number as I am getting fake calls from that number from last 2 months . the person so concerned has been disturbing me very badly.
I therefore assure you to kindly block the number
My number-[protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting
The no. to be blocked-[protected]

Kindly do needful.

Regards,
Nikhil Awasthy

dear sir,

This is selvi.s from chennai,
please deactivate my postpaid Nos. [protected] & [protected]. from 10-05-10.

please do the need full.

thaking you.
s. selvi

My mobile no. is [protected], and i have made the call to the no. which takes feedback i.e. on 198 no. , if i get such a response from the team which is suppose to take feedback from customer and are meant to be humble and polite then either i have to switch to other service provider.

I spoke to shahin at 11:44 AM on 07/05/10 no. and asked her to activate my outgoing as i made the payment thru internet banking, she said it will take another 4 hrs to be activated, but still my outgoing is not activated. the other person sameer who was more rude, arrogant, impaitient and unhelpful. He told me that it will take 48 Hrs to get my outgoing activated since i made a payment through interntbanking, i asked him that i can provide the trn. ref. no. so that he can update my record with that, but he said that even though it will take me 48Hrs and insisting me to make a cash payment, i do not understat why i should go to vodafone customer care to make cash payment when i have already made the payment online, and i am giving him all the evidences for my payment being made, why was he so reluctant to process my request, does every staff of vodafone does the same thing, i just want to know if internet banking transaction take 2 days for them to receive the payment, then why there is a link on the www.vodafone.in site to make quick payment which also does internet transaction. Neither he was helping, instead he was being rude and loud.
Since this is a no. on which i was regularly paying my bills and i am so surprised that vodafone is behaving such way with their regular customers.


It seems that the vodafone customer care staff do not know their own product. and doesn't bother to help other also. The happy to help slogan of theirs seems so unmeaningful today. I am very sad by this attitude of their staff.

Hi,

This is to inform you that, i have taken the vodafone sim on[protected], at a nearby outlet near my residence with the Mob No:+[protected]Plan of 62 Rs with 100 free sms daily, validity-1month) and the number was activated on 3rd may 2010, i was informed by the mobile service provider that the vodafone prepaid plan which i have opted for will be activated within 24 Hrs as said it was activated within that time, but the sms pack is not yet still activated and per sms its charging me 50ps. I have complained at the vodafone customer complain center at 198, a customer care executive said me that the sms pack will be activated at 12AM in the night on 4th may 2010, but still its the same my currency is getting deducted when i send sms..Vodafone service is worst than any other service and the customer care executives worst than that. They don't listen to the customer complaints instead they argue with them. Please i request you to look into this issue as soon as possible as many other people are getting affected with this vodafone service.

I had given a written request at Vodafone's office near Kellys Jn in Chennai on 8th March 2010. The CS executive told me that same will be done immediately and I will get the reund cheque by post in 45 days

Thereafter many of their executives called me to retain, by offering various schemes etc., which I denied

Now, while following up for the refund (surprising seeing a latest bill in May 2010), they are informing that service was cancelled on 11/03/10, but as per their records, one of their customer service executive "has spoken with me on 24/03/10 regarding re-activation for the mobile number [protected] and the same has been done as per my request"

This is pure cheating. I have written to vodafone now that they should verify their recorded calls since I have never made such commitments on phone to their CS executives. Also I have made the request that the cancellation holds good from 11/03/2010 and I get the full refund immediately


Suggest severe corporate punishment to vodafone for harassment of their customers like this




Suresh Cherian

I am a vodafone customer since last couple of years but recently changed my plan from 499 to 299 and had asked for local sms pack but that has not been activated, inspite of my complaints they have not taken any action against the fault at their end but are telling me to activate it now and pay the previous amount as they cant make any reversal for the same. So i would like to teach them a lesson as not to cheat customer in this way.

Thanks,

Puja

Hello Everybody,
I am a Postpaid customer of vodafone in Orissa Circle. Now I just want to go for vodafone Prepaid service with my previous number, but here the Vodafone Store as well as the Customer care says that the Postpaid to Prepaid conversion is not available in Orissa circle and going to be available very soon. I'm getting this assurance from them since last 6 mnths or more. But the Prepaid to Postaid conversion is possible even within a day but the vice-versa is not available since last 6 months or more.
Kindly help me in this matter, how can i migrate to prepaid from postpaid in Orissa Circle. If anybody has any suggestion then kindly inform me in my email-id: bishnupada.[protected]@rediffmail.com

Hi

My name is Manoj Brar and my contact no is [protected].

today my services are suspended so i have to write the mail after getting no resolution from Kamla Nagar vodafone care and Nirman Vihat Vodafone care.


Dispute was related to ISD incoming call chaarges in DUBAI.

I was in dubai in the month of feb and contacted vodafone customer care on 111 three to four times for activation of international basic roaming.The call rate told to me was Rs 20 per incoming as compared to 115 as the scheme was given to vodafone customer at that time due to DUBAI FEST in uae but in the charges implied were Rs 87 per incoming call when i received the bill.Same is confirmed by your vodafone store that the scheme was in place when i visited kamala nagar vodafone store on 21st april.There the executive promised to resolve my dispute and sent a mail to vodafone support and gave request no 79413428 and said will call me witin 48 hrs once response is received from other end but on 4th april my contact no is suspended and still not received any resolution call.
today i visited Vodafone care Preet vihar and executive there also not helped in resolving my dispute but said that you should have selected DU network there which was not cleared to me by Customer care executive when i activated the international basic roaming.

Now i get a reward of my more than 3 year relation with vodafone that my incoming and outgoing calls services are being terminated.

Wants your suport to resolve the problem and activation of my services as of last 3 month bills i have paid 2 bills except for disputed bill.

Bill details

3 May 1655.66 Paid [protected]
3 Apr 2036.03 Paid [protected]
3 Mar 7342.89 Not Paid Disputed


Regards
Manoj Brar
Brar.[protected]@Gmail.com
Alternate No.[protected]