[Resolved]  Vodafone India — vodafone international pack 3999

Address:607, Block 2, Skyline Apartment, Chandra Layout, 560072

I travelled to italy and switzerland with vodafone pack 3999 enabled for 10 days. It worked smoothly in transit at abu dhabi and also during my 4 days stay in italy. Once i entered swtzerland, it was just not connecting to swisscom either in auto or manual mode. I struggled with voda app chatline and every time they said there was no issue with my connection and wanted me to restart the device. Unfortunately when i did that, i was directed to another chat agent who started from scratch. Eventually i could not connect to calls and data while in switzerland. This left me extremely upset and frustrated.

I did manage to put in couple of calls by re-booting the device when swisscom would connect for a brief 30 secs or so and then disappear.

I would like to have an explanation for such tardy service and also ask vodafone not to charge the pack tariff in my september bills
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Oct 24, 2019
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Sep 20, 2019
Vodafone India Customer Care's response
Dear customer,

As per our recent communication, please be informed that your concern has been discussed and the resolution has been communicated with you.

Regards,
Ashwini
Complaint comments 

Comments

Incoming calls and out going call
My Jaan Asma's reply, Sep 2, 2019
Call history
Dealer service not available
I'm a user of vodafone postapaid since 2016 but lot of issue faced this duration. Now i'm facing network issue very seriously in my area regarding that filed a complaint on call as well but issue has been not resolved yet. [protected]
Istiyaqu1998's reply, Aug 29, 2019
Delhi, India’s capital territory, is a massive metropolitan area in the country’s north. In Old Delhi, a neighborhood dating to the 1600s, stands the imposing Mughal-era Red Fort, a symbol of India, and the sprawling Jama Masjid mosque, whose courtyard accommodates 25, 000 people. Nearby is Chandni Chowk, a vibrant bazaar filled with food carts, sweets shops and spice stalls.
As above pls provide an online method for same for my no [protected]

pls call me on [protected].

No action is required for Second number ([protected])

Thanks
Ashish
There is i install mobile tower to residential area this is harmfull to our childrens.we don't want to install mobile tower in my area kindly stop this which is in kaushik enclave gali no 10 a block near R.K builder and khushboo place

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