Vodafone India — billing done in excess and even for unknown and spam nos.

Kannuu

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700020
Website:	vodafone

Vodafone always charges without reason for data, MMS, SMS, incoming roaming even when the tariff plan allows unlimited calls both local and STD and upto 3000 SMS per month-one needs to follow up for months to get the charges reversed and even after lots of follow up the charges are not reversed -They promise but do nothing-the relationship manager is not known nor our accounts are accessible by the helpline no. 198.a strange situation for customers -even 3 times request for porting out was cancelled without reason by vodafone.
Internation SMS to some fake no. [protected] is charged in almost all bills not only in my case but also in the case of my family members.
Vodafone charges for no services availed and the executives reply differently to different queries and complaints-some people are really hopeless.

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Vodafone India customer support has been notified about the posted complaint.

Jun 01, 2018

Updated by Kannuu We had to port out our 3 nos. due to excessive billing but the last bills after porting out were unreasonable-Vodafone needs a lot of follow up and even it denies access to most of its executives to our ccounts-my efforts to call customer care were futile and e mails were never replied properly and delivered to us after a long period.
The relationship manager was hopeless and uncourteous and used to disconnect our calls -she never bothered to reply to our e mails as well-she was some Disha Tandon.
Even the nodal office did not help anytime -I had written to appellate office many times for incorrect plan and charges applied to my bills for continuously 10 months for all my 3 nos. during[protected] but all my efforts were futile.
This mattter was reported to some Sahana Mitra who was then the relationship manager and had taken xerox of all my bills promising me that the charges would be reversed but she did nothing-i heard later on that she was promoted and transferred to some Mumbai office-such was the plight we faced from vodafone.there were excess charges of around15000 for the 3 accounts but these companies can only cheat-it was very difficult to get the charges reversed anytime