[Resolved] Vodafone India — billing issue - looting money on roll over data.

Pintuuuu

Address:

At -Tyagaraja Building, KaveryLayout,II Cross, 560037

I am postpaid (Basic plan - 20gb) customer of vodafone from long 3 years in karnataka circle.

They have the option to carry forward data till 200gb from corresponding months. I had my carry forwarded data & i used that too (Around 35 gb) in a single month.

Bill generated by saying you have monthly 20gb data & you used 35gb data. So additional cost will be rs20/gb data of 15gb data.

Wonder comes here, when i called customer care & asked how much data is credited for my account for this particular month, there reply is "we don't have option to see that". Only we can see is - you have used 35gb of data. How it is possible? It's disgusting.

Msisdn - [protected]

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Nov 16, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2019

Vodafone India Customer Care's response Dear Customer,

As per our record, we would like to inform you that your concern has been raised under 4-[protected] is in progress and we will get back to you at the earliest.

Regards,
Hitesh