Vodafone India — changed plan without consent | |||
On 20th July I requested the Vodafone executive to change my plan from 499/m to 399/m as my usage is very limited and I wanted to reduce my monthly payments. Executive changed my plan and confirmed to me that the plan has been changed to 399 and I will shortly receive an SMS. I received an SMS of change of plan however there was no mention of the plan name. I ignored it. But in Aug I received a bill of 1100. I thought it might be my overdues that is huge amount and I paid the bill without checking the details. In Sep again the bill came and the amount was over 1200. When I checked my plan through Vodafone app it showed my plan was 999/m. I called customer care and filed a complaint. How can you change my plan with out my consent. I have asked them 100 times to check that days recording but they said we don't have recording. Since then they have called me 100 times saying we will get back to you on this. A week ago they said we cannot do anything you have to pay the amount. So here I am writing this review that whatever happens DO NOT sign up for Vodafone. And I will not be paying the due bill amount. Changing my number. I will go to the court if needed. It's not about the money, but can't let them treat the customers like this. Highly disappointed and outraged. Was this information helpful? | |||
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Vodafone India customer support has been notified about the posted complaint. Verified Support Oct 16, 2019 Vodafone India Customer Care's response Dear Customer, Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further. Regards, Hitesh Oct 21, 2019 Updated by [email protected] Hi Hitesh, my complaint has not yet been resolved. My number is [protected]. They offered me discount of RS. 520 for Sep bill but still they have included the late payment fees and gst on basis of 999 plan. I had to pay around 700. I tried to just get rid of it this time. But today I have got the bill of RS. 800 again. I don't understand how they are charging me. Please resolve this. I will not pay any outstanding this time. Attaching the bill here.  | |||
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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My number is [protected]
I have got call from Vodafone finally and they have offered me a discount of Rs.590 and my due bill is still above 700, where it should have been 399+ gst only. Why are you charging me the late fees of 100 when the complaint resolving was pending and delayed from your end. I had called Vodafone on 2nd Oct asking for the solution as due date was near. They let the due date pass. Please resolve this. Otherwise I shall not pay the due amount. I want my bill to be charged on the basis of Rs. 399 plan only. Thanks. Screenshot of bill added.