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Vodafone India — charged for sending mms - which I didn't

Hello good evening,

I am sonu singh, a prepaid customer of vodafone. My account has been charged for the services which i have not availed. (Mms service)

I just spoke to your one of your employee on 198 helpline. He spoke to me very rudely and didn't solve my problem. When i asked him to connect me to his manager/senior. He put my call on hold and just cut the call.

His name is shanawaz. You must teach your employees how to speak to customers and solve their problem.

If my problem is not solved then i am going to take legal action against you.

Looking for a prompt resolution to above mentioned problem.

Complaint Status


[Mar 05, 2018] Vodafone India customer support has been notified about the posted complaint.
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    Vodafone India
    Customer Care Service
    Customer satisfaction rating
    37%
    Complaints
    25483
    Pending
    0
    Resolved
    9091
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View Full Information
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