Vodafone India — charged incorrectly during international roaming

Address:

641023

Hi,

I am in business travel to Jordan. Before leaving India, I have recharged for Rs.350.00 on June 30th 2018 to get the sim activated for international roaming.

I have changed the sim card to my basic mobile and restrict my self to attending call and used only for incoming SMS such as OTP etc.,

I received sms as international roaming rental Rs. 149.00 was deducted. I am ok with this deduction.

So I have recharged for Rs.200.00 on July 4th 2018.

Few days back I checked the balance and found that Vodafone has deducted the balance and current balance is Rs.19.46.

So I have approached Vodafone to get clarity through mail and they said it was deducted for incoming calls.

I never attended any calls during my international travel. I have requested Vodafone to share the incoming call log. But they refused and not refunding the deducted amount.

So kindly take action against Vodafone.