Vodafone India — charging 3g/4g without giving network

Address:

629201

I send a complaint threw e - mail, before 3 months, but till no improvement. Mob no:[protected]. Charging 3g/4g without giving network.

My complaint:
Rojer m
Jul 14
To vodafonecare. C.
There is no 4g network in my house. It located southwest side of govt medical college nagercoil. Asaripallam.
Address.. Johnson nagar, near johnson saw mill. Asaripallam. Indra street last.
Take the necessary.
M. Rojer

Reply from vodafone:
Hello rojer,
Thank you for contacting us. My name is vinoth, and i will be assisting you today on your concern regarding network coverage for your vodafone number [protected].
Based on your request, i would like to inform you that i have forwarded your query to the concern team on 16/07/2018 and i will get back to you within 7 working days

I request you to kindly bear with us during interim.

At vodafone, we are committed to provide you with the best customer experience. I thank you for your patience and continued patronage of our services

Should you have any additional questions, please let me know. I will do my best to assist you.
For future correspondence, you can refer to your service request number:[protected]

Thank you!
Vinoth

Vodafone care

199 (Chargeable at agent access 50p for 3 mins) or +91-[protected] (Standard calling charges applicable)

For complaints/requests

198 (Toll free)

Fax number

+91-[protected]

E-mail
Vodafonecare. [protected]@vodafone

Hello rojer,

Thank you for contacting us. My name is vinoth, and i will be assisting you today on your concern regarding network coverage for your vodafone number [protected].

Based on the complaint feedback received from the concern team, i would like to inform you that our network engineers have already done a detailed survey at your location. Unfortunately, improving the network quality through an additional cell site or booster would not be possible at the moment due to various constraints. Until we arrive at a solution, we will continue to carry out regular network up-gradation activities in order to optimise the quality of our existing network.

At vodafone, our goal always is to ensure good network coverage, but at times there are factors beyond our control that may temporarily affect the network coverage in your vicinity. These may be:
·physical obstructions

·geographic and weather conditions

·possible radio interference or faults in other telecommunication networks

At vodafone, we are committed to provide you with the best customer experience. I thank you for your patience and continued patronage of our services.

Rojer, i hope i was able to assist you today with regards to your concerns. Should you have any additional questions, please let me know. I will do my best to assist you.
For future correspondence, you can refer to your service request number:[protected]
Thank you!
Vinoth