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[Resolved]  Vodafone India — Continious wrong update by customer support led to excess billing of 2500/-

Hi, Its related with plan change of my mobile no [protected] vis-a vis incorrect update from customer support even after several calls since last 3 weeks. At the outset, let me explain the issue in detail, last month I requested your support team to change my existing corporate plan i.e 149 voice and BS399blackberry to E_Connect_3G_ 375. This has been done effective 3rdApr’15 which is my plan billing cycle. I also requested for deactivation ofBS399 plan on 1st Apr’15 . While doing this whole discussion to get this effective, I was getting SMS which mentioned about unbilled usage of data which when I enquired about them, told to ignore that since I have Blackberry plan so this is wrong SMS and they apologized for the same . On top of it, I was told that this unbilled usage won’t be charged as you have corporate plan.This is same update, I have been getting every time till I get a formal bill on yesterday which is Rs 3300+. Now today I was told that, you can drop a mail on this issue on this mail id for this concern. Now question is, why I was told wrong information every time and also why should I pay this 3K plus amount when its company fault. The reason being, Had I have been provided the correct information I would have easily disconnected the plan with immediate effect. I was told to write mail on this Which I did religiously but yet to receive response from them Agnivesh
Complaint marked as Resolved Jan 15, 2017

Complaint Status


[Apr 10, 2015] Vodafone India customer support has been notified about the posted complaint.
Verified Support
Vodafone India Customer Care's response Apr 16, 2015
Hi,

Pls share an alt number & a suitable time to call you since there was no response when we called on your number at 5:15 PM.

Regards,
Vodafone India
Verified Support
Vodafone India Customer Care's response Apr 20, 2015
Hi,

Please allow us some time to get back to you since we did not get any response when we called.

Regards,
Vodafone India
Complaint comments  1 CommentShareTweet

Comments

We discussed and sill awaiting for your formal confirmation on mail.Apart from that, already requested several times that any one person from your side handle this issue wether from billing or social media. The reason being what you are saying to me on phone is getting contradicted on mail by billing. For example, i'm pasting mail content which contradict your statement. Also, it seems this issue has not been update properly in your billing system .

================================================================================...

Dear Tilakraj, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />


Thank you for your e-mail dated
19/04/2015 regarding bill clarification of your Vodafone mobile number
[protected].


We wish to confirm that, we have re-checked your bill dated 03.03.15 to 02.04.15
and have found that you have been charged accurately for using GPRS services on
your handset.


We assure you that our billing system accurately monitors and records usage of
each SIM Card. This ensures that you are billed only for the service which you
have actually utilized.


We would like to inform you that you have been charged for
data usage, previous plan which was active on your number is VBS_149 which is
talk plan not including data benefits, however you have used 0.34 total data,
hence you have been charged data usage on your Vodafone account.


We would like to inform you that you will be charged 4p/10kb for
data usage on data limit consumption.


We assure you that our billing system accurately monitors and records usage of
each SIM Card. This ensures that you are billed only for the service which you
have actually utilized.


You can be rest assured that the charges applied are genuine and hence we would
not be in a position to pass any credits.


We hope we have been able to resolve your concern to your satisfaction.


Your interaction number is[protected] for your reference.


In case you need further assistance, please do call or email us.
We will do our best to help you.


Happy to help


Shubhangi Mamidwar


Corporate Care
================================================================================...

This above mail shows that after elapse of 20 days nothing has been done . This shows how disgusting and disconnected support you are providing.

Agnivesh

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