[Resolved] Vodafone India — Continious wrong update by customer support led to excess billing of 2500/-
Hi, Its related with plan change of my mobile no [protected] vis-a vis incorrect update from customer support even after several calls since last 3 weeks. At the outset, let me explain the issue in detail, last month I requested your support team to change my existing corporate plan i.e 149 voice and BS399blackberry to E_Connect_3G_ 375. This has been done effective 3rdApr’15 which is my plan billing cycle. I also requested for deactivation ofBS399 plan on 1st Apr’15 . While doing this whole discussion to get this effective, I was getting SMS which mentioned about unbilled usage of data which when I enquired about them, told to ignore that since I have Blackberry plan so this is wrong SMS and they apologized for the same . On top of it, I was told that this unbilled usage won’t be charged as you have corporate plan.This is same update, I have been getting every time till I get a formal bill on yesterday which is Rs 3300+. Now today I was told that, you can drop a mail on this issue on this mail id for this concern. Now question is, why I was told wrong information every time and also why should I pay this 3K plus amount when its company fault. The reason being, Had I have been provided the correct information I would have easily disconnected the plan with immediate effect. I was told to write mail on this Which I did religiously but yet to receive response from them Agnivesh
Complaint marked as Resolved Jan 15, 2017
[Apr 10, 2015] Vodafone India customer support has been notified about the posted complaint.
Verified SupportVodafone India Customer Care's response Apr 16, 2015
Pls share an alt number & a suitable time to call you since there was no response when we called on your number at 5:15 PM.
Verified SupportVodafone India Customer Care's response Apr 20, 2015
Please allow us some time to get back to you since we did not get any response when we called.