[Resolved] Vodafone India — deactivation: vodafone postpaid no. [protected] (account no.[protected] | |
My email to vodafone dated 05/10/2019: — Dear sir, As per my request you have deactivated my vodafone postpaid no. [protected] and sim was deactivated as no network showing from 01.09.2019. Accordingly, you have raised an invoice (#23iup[protected], dtd. 04.09.2019) upto 01.09.2019 and the same was subsequently paid in full on 05.09.2019 (Transaction #[protected]). Now surprisingly, you have raised an invoice (#23iup[protected] dtd 04.10.2019) of rs 529.77 showing the service period of 07.09.19 to 03.10.19. Whereas my service has been deactivated on 01.09.2019 for the subject vodafone postpaid no. [protected] as per your confirmation in the trailing email and as well as sim deactivation. You are requested to reverse the entire invoice #23iup[protected] dtd 04.10.2019 generated incorrectly and confirm. Their latest reply and my rebutt is attached. Was this information helpful? | |
Nov 24, 2019 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Oct 21, 2019 Updated by ChinmoyBiswas Now, some of your lady executive called me (from [protected]) and try to justify. She has been convinced that I have not given any request to vodafone store but then she told me that I had instructed on phone (on 03.09.2019) which I refuted as a blatant lie and demand for a proof of my voice recording. She can not provide the same and instead advised me to visit any vodafone store . I am not going to visit vodafone store as I have not advised re-activation of Vodafone Postpaid No. [protected] to any body by email/call/store . I demand a thorou investigation of goof-up by vodafone. My concerned email is attached below. Verified Support Oct 21, 2019 Vodafone India Customer Care's response Dear Customer, We tried reaching out to you in different time slots. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist. Regards, Gipsy. | |
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