[Resolved]  Vodafone India — deducting money for activation of games portal without my consent/ permission

Address:

Mangalore

Sir/ ma'am,
This isn't the first time vodafone has done this. They activate some games or some other vodafone services without asking my permission and adding to it, they deduct my balance. Everything happens without my consent.

This time they have activated 'games portal' without my permission on my number and deducted more than 20 rupees of which i can't find any receipt of, even on their vodafone app. It's like vanished currency and there's no sms that says they have deducted my money. All i have is an sms that says 'thank you for activating games portal'. Thanks to me knowing their previous multiple times when they did the same stealing that i checked my balance this time, i would have never known they ripped me off more than 20 rupees without telling me so.

When i do confront them in their stores (In the past few years) they either look busy and refund my money. I am satisfied and i walk away but refunding my money does show that they activated unneedful services on my phone without my consent. I do understand this has been a problem for a lot of people but vodafone takes this very lightly. Today i thought of calling their customer care but now they have started charging 50p per 3 minutes which looks less but we all know about the 'hold option' that will make them ask us to hold for as long as they want.

Please help see that this doesn't happen to anyone and i get my deducted balance back. Keeping alive my hopes on you, thank you.