Vodafone India — deduction of money illegally

Address:

Bangalore, Karnataka, 560069

Hello, recently on august 9th, 2019 i received an sms that one of the value pack named "re 1 store pack" is activated and deducted 99 inr from my mobile balance leaving the balance of 89 rupees in my account (Screen shot attached). Soon after noticing the sms i reached out customer support reporting that i did not activate any service from vodafone. Customer care rep says you have clicked on some ad so the service has been activated. I'm 100 percent sure i did not click on any ad nor i have a vodafone app installed on my phone. I communicated the same so customer care rep said will take a request to deactivate the service and refund the deducted money. Accordingly i got a sms again as a confirmation of deactivating the service. Since i got my money refunded i was satisfied and i did not want to drag this issue any further. But the next day morning on august 10th 2019 received one more sms to my shock it was one another service (Vodafone tv) was activated automatically and deducted 50 inr from my balance account. I reached out to nearest vodafone store the security asked a reason of visit. I mentioned i have a complaint to make. Soon i heard a voice from the store manager saying to security tell customer server is down can't take any complaints. I dialed a customer care coming outside of the store to complaint. When i explained the issue what i experienced since two days the customer care representative rudely says "mobile phone is in your hand and you have activated so the service is activated" i clearly mentioned him it is not my fault as i'm 200 percent sure there is no message gone from my end to vodafone to request any service. I have attached the screenshot here for proof. After few minutes of argument he took the request to deactivate the service and refund the deducted money. Accordingly i received a sms from them about the deactivation confirmation. Vodafone india is looting their customer money like this illegally if the customer ignore any sms they receive from vodafone the loss is for customer. They making their customers fool saying they clicked some ad so the service is activated. I want to take vodafone india to court and make them know the pain of their customers. Hope this platform help me and also educate the people from this fraud what these vodafone company is doing.