[Resolved]  Vodafone India — deductions

In the past, vodafone team used to keep on automatically activating vas services on my number & deducting charges for the same for which i raised a complaint to them. Post the complaint they reversed the amount to my mobile balance & activated vas blacklisting service on my number to ensure no vas service is activated on my number in future. But again on 12th feb, despite of my complaints in the past & activation of vas blacklisting service from vodafone team's side, again amount of rs. 49 has been deducted from my account for which i did not even received any message or communication. I got to know about the deductions once i contacted their customer executive about my balance. I wrote a complaint again for the same on which i am not receiving a proper response & when i try to contact them on 198 (Vodafone customer complaint number), it says my calling service has been barred, but this happen only when i try to call on 198 while for every other number, my calling service works normally.

This is completely against trai rules & cheating on customer. I needs your help in resolving the issue.
Was this information helpful?
No (0)
Yes (0)
Apr 12, 2019
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Mar 12, 2019
Vodafone India Customer Care's response
Hi!

Kindly help us with your contact number using the following link, we will connect with you to discuss http://bit.ly/1Q0RlZ8

Regards,
Vodafone India
Mar 12, 2019
Updated by Shruti9192
Shared on the given link
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27108
    Pending
    0
    Resolved
    9560
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information