Vodafone India — defective billing and false offers of discount

Address:

688521

We had corporate connections of four mobile connections. I am using the no. [protected]. an international roaming is added to my no. during Nov-2017 for a Sri Lankan trip and the offer was for only 15 days @3500/- (approx.) . But the roaming charge was added to the subsequent bills too even after repeated complaints. so I didn't paid the following two bills. the total bill amount in 4.4.18 was 1662/- I approached a vodafone authorized outlet at zero Junction, next to Johns umbrella mart, Mullackal alappuzha and informed the details. The had agreed to give discount of the two months international roaming charges and two months late payment fee and the total discount comes around 512/- and paid the balance bill amount in full ie, 1150/- by cash. But as per the messages it is seen that the discounted amount Rs. 512/- is still in my bill as outstanding.
as a customer I cannot accept this. First of all the international roaming package was only for two weeks. it is the company's fault that it is not barred after the prescribed period even after repeated complaints.
again your authorized persons in vodafone store at mullackal alappuzha is again cheated me by giving false offer of discount and even badly behaved when I inquired about this.
so please take action against these authorized agent or person at your store at Mullackal, Alappuzha and inform me. And also deduct the amount of Rs. 512/- billed in excess and give information. Otherwise I will forced to approach Consumer Court. Also we will be forced to disconnect your present corporate connections.

yours faithfully,

sd/-
Dr.s.suresh
Chief Pharmacy Officer
Kerala State Homoeopathic Co-operative Pharmacy Ltd.
Pathirappally, Alappuzha