Vodafone India — Disconnection of phone No. [protected] & non-activation of international roaming

Address:

East Khasi Hills, Meghalaya, 793006

I am post paid consumer with Vodafone holding phone No. [protected]. I have deposited sum of Rs. 3000/- on 7.2.2017 in Shillong vodafone office for activation international roaming before proceeding abroad. Unfortunately international roaming was not activated and as a result I had to face lot problem during my foreign tour. On my return I contacted the official at Shillong vodafone office and requested them to adjust the said amount against my post paid monthly bills in respect of above phone, which they in principle agreed, but they did not adjust. Subsequently, on several occasions I had telephonic conversations with Mr. Somdutt Kar, Angshuman Goswami & Sanjay Das of Guwahati Voda olffice at No.[protected] during the last two months and they assured me every time to adjust the said amount with the bills. Unfortunately, my above telephone is disconnected. Every time I have volunatarily agreed to pay all the outstanding bills against the above telephone and in that vodafone should refund the entire amount which I have deposited for international roaming. But all above named executives prevented me to do that and informed that they will adjust all of my outsanding bills against Rs. 3000/- . Plz initiate appropriate action in the matter and activate my phone line on priority. For your kind information it is stated that I am customer of vodafone since last 8 years. Quick response and action is requested in a time bound manner, failing which I will be compelled to take legal assistance through Consumer forum.
Yours faithfully,
Smt. Mitali Das, Chief Manager, SBI, Laitumkhrah Branch, Shillong-793003
(Contact No. [protected] of my husband Mr. A.K. Das)