Vodafone India — docket number [protected] | reversal of charges

I am wrongly charged with international roaming charges in my September bill. When I called the customer care they told me I used my phone for internet and I provided the screen shot of my phones with October and September month with 0 bytes usage and asked them if I have used it then provide me the details like where I used my phone instead of caring about this they again and again copy pasted the same reply with duplicate bills.

Customer is clearly denying of internet usage and provides screen shot and If they can not provide the details except the bill which is wrong, wants reversal of extra charges.

Before i end i would i like to state i will not pay this bill with these charges as i have not used any and you can disconnect the number as i don't want this to continue this pathetic service where you are harassing the customer like this.

I wrote my 1st complaint on October 9 2019 and now after 3 weeks people are not solving this issue.