[Resolved]  Vodafone India — false bill

Address:

Mumbai City, Maharashtra, 400092

Dispute no. (Complaint no[protected].

This is in respect to my dispute i would like to inform that vodafone has stopped my services since 28th october 2018. For some misuse at unknown destination.

At the time of my visit to vodafone center i had complained and explained my problem and difficulty faced during my journey. On inspecting the mobile they had assured me that the same will be reverted. I fact now they have completely stopped my services.in spite of my repeated compliant and follow up no proper action or satisfactory reply is given.

This is also to inform you that my credit limit was rs. 3000/- only. I don’t understand why vodafone has waited till it exceeds the limit. The same should have been stopped immediately. Since my credit limit is rs. 3000/- anything above that is not at all acceptable & applicable.

This is also to bring to your notice that i have been to turkey and no other destination what so ever. Also as per your usage detail i was at mumbai airport & then after my mobile was on flight mode till i reached turkey. So no question of any usage arises as mentioned by you. Also all my outgoing services were blocked in turkey which has caused lot of inconvenience to me. Also as per your detail you have given all different locations where i have never gone during the period.

It seems that vodafone was never interested in providing services at any stage of my turkey tour. Also after visiting vodafone center or spoken to different customer service person i have to repeat and explain again and again. After repeating my complaint only one reply “we will get back to you”. It seems that vodafone is not interested in customer services and only interested in extorting money from customer by raising false bills.

This is also to inform you that since i have no other number and same has coasted me lot of inconvenience physical & monetarily for which vodafone is responsible. Since all my services are stopped since 28th october 2018. I am not further liable for any outstanding.

Regard

Alpa m. Gordhandas