Vodafone India — false isd charges

Rizwan Vahora

from Ahmedabad, Gujarat

Address:

Anand, Gujarat, 38800-

We have be contacting the vodafone customer care since 3 weeks, we have been charged rs.176 for isd call for toll free number of dena bank. We have provided enough proofs just to show them that the number we called was from dena bank toll free number and it’s not an international number. We also email them detail bill, copy of dena bank document and a debit card picture which clearly state the phone number listed on the document is toll free. So far we had to complain to the nodal officer of gujarat for vodafone also made another complaint directly to vodafone customer care. The issue is still pending and has no update from them. So far there total 8 complaints to vodafone.

Was this information helpful?

No (0)

Yes (0)

Vodafone India customer support has been notified about the posted complaint.

Jul 12, 2018

Updated by Rizwan Vahora Vodafone India — false isd charges on bill

1 Review
Ri Rizwan Vahora on Jun 27, 2018
Mark as Resolved
Phone/Mobile Number: [protected]

We have be contacting the vodafone customer care since 3 weeks, we have been charged rs.176 for isd call for toll free number of dena bank. We have provided enough proofs just to show them that the number we called was from dena bank toll free number and it’s not an international number. We also email them detail bill, copy of dena bank document and a debit card picture which clearly state the phone number listed on the document is toll free. So far we had to complain to the nodal officer of gujarat for vodafone also made another complaint directly to vodafone customer care. The issue is still pending and has no update from them. So far there total 8 complaints to vodafone.

I have also contacted the nodal office for the same issue. But it seems Nodal office has resolved the issue saying that the number was ISD. How can be able to solve the issue without dialing the listed number on my account? Or without any raverification? The ISD number listed in my bill is Dena Bank toll free[protected].‬ In order to verify if the number is ISD or not, he has to only dial it from there own phone number or one of your companies number. This seems the nodal officer is not doing his job properly. I need help with filing a lawsuit against Vodafone.