Vodafone India — Family Plan Billing Despite Barred Calls

Address:	Mumbai City, Maharashtra, 400042
Website:	www.vodafone.in

This is with reference to my phone numbers ([protected], [protected], [protected]) and their bills.
The numbers mentioned above are a part of the Red family plan and the total bill for December 2016 was Rs. 4302, the same was sent on 1st January 2017 and was due by 19th January 2017.
Credit limit for my account with Vodafone stands at a firm Rs. 4000.
I figured that there was something wrong with the bill (which has been a norm now, given I have gotten issues sorted with my Vodafone bills every other month) for it couldn’t have been greater than 3000 as my plan cost is 1599 and I had taken just one 2 Gb data add on, so I refrained from paying it until I fully understood the bill.
Following non-payment of the bill, the calls of all my numbers were effectively barred.
Also, the calls of my primary number [protected] had been barred for some odd reason from October. Despite regular payment of my bill, the calls were not allowed.
On 11th of February, when I was in town and finally went to understand my bill, the CRM at the store in Powai wasn’t working (The last time I went, the servers were down).
I’ve now received another bill of close to Rs. 4400, with a total outstanding amount of Rs. 8700.

Here are the list of things that I want to understand:
• How can I receive another bill if I have crossed my credit limit, have an outstanding bill and my calls are barred?
• Why has my primary number been barred all this while?
• What kind of customer service is Vodafone providing if despite numerous requests both at the store and on the phone, no action is being taken?

Here is what I expect Vodafone to do:
• Activate all my numbers
• Cancel the second bill which was wrongfully charged.
• Provide explanation and remittance for barring my primary number for no reason.
• Start improving their Vodafone store services, customers can’t keep scheduling visits every day.

I have been emailing vodafone continously but they have failed to respond to my emails. I truly am distressed to find the sorry state of affairs, do let me know on how to proceed from here.