Vodafone India — fraud on account

SHUKHRAA PRODUCTIONS

from Chennai, Tamil Nadu

Address:

500025

Hello Team,

Vodafone is playing with my account from January 2018.

They are changing plans according to their wish and sending me bills of their choice. In the month of Sep I got 2 bills and they want me to make the payment.

How can a customer make a payment of the same number 3 times in a month.

I have written an email to the Vodafone which I'm pasting it down.

Please do the needful. I don't know where exactly I have to file a case on them.

I'm really sorry to write regarding your services. You"ve one of the worst customer service I have ever seen. The way you make money or play with the customer or with there money.

In one word I can say it's a cheap customer service you have at present.

My problem is my account bill date has been changed without informing me and after that your people have sent 2 bills to on Sep 5th and on Sep 7th.

I made a payment around 364 on Sep1st, 2018. But on 5th you have sent a bill of 361 and on 7th you send another bill of 701 change.

What is wrong with you people. And after complaining on 7th Sep you people has sent an email a bill to my Credit card smartpay and deducted the amount of 361 on 12th.

But on 9th you people said that you are giving the wave off of 200 change and I have to pay something like 175.

And now when I'm calling to your customer team your team supervisor name ( pruthvi and pradeep) they are just fooling me and giving me some unwanted time to solve the issue.

But later when I'm calling after the unwanted time what they given no one is available on floor.

Not even any single supervisor.

I have all the call records of your team like Pruthvi, Pradeep, Anusha and Bharat they are just waste of time and I'm sending this to CONSUMER FORUM with all the bills and call recording by tomorrow.

Please reach to this people and talk to them regarding my issue and tell them if they can't help the customer they don't have any right to play with the customer time.

Thanks in advance,

SANJEEV KUMAR
[protected].

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Vodafone India customer support has been notified about the posted complaint.

Sep 12, 2018

Updated by SHUKHRAA PRODUCTIONS Hi Vodafone Team,

I'm really sorry to write regarding your services. You"ve one of the worst customer service I have ever seen. The way you make money or play with the customer or with there money.

In one word I can say it's a cheap customer service you have at present.

My problem is my account bill date has been changed without informing me and after that your people have sent 2 bills to on Sep 5th and on Sep 7th.

I made a payment around 364 on Sep1st, 2018. But on 5th you have sent a bill of 361 and on 7th you send another bill of 701 change.

What is wrong with you people. And after complaining on 7th Sep you people has sent an email a bill to my Credit card smartpay and deducted the amount of 361 on 12th.

But on 9th you people said that you are giving the wave off of 200 change and I have to pay something like 175.

And now when I'm calling to your customer team your team supervisor name ( pruthvi and pradeep) they are just fooling me and giving me some unwanted time to solve the issue.

But later when I'm calling after the unwanted time what they given no one is available on floor.

Not even any single supervisor.

I have all the call records of your team like Pruthvi, Pradeep, Anusha and Bharat they are just waste of time and I'm sending this to CONSUMER FORUM with all the bills and call recording by tomorrow.

Please reach to this people and talk to them regarding my issue and tell them if they can't help the customer they don't have any right to play with the customer time.

Thanks in advance,

SANJEEV KUMAR
[protected].