Vodafone India — harassment from vodafone regarding mobile porting

Address:

643231

Dear sir,
This is the mail i have given to vodafone.

My name is amit hari kulkarni.
I am an officer in the indian armed forces. I have been using vodafone pre paid network (Tamilnadu) for last four years.

I am getting posted to a field location in jammu and kashmir where the prepaid number from outside jammu and kashmir does not work.

I contacted your customer care many times to convert my prepaid number to postpaid and also visited vodafone store several times in last few months with all required documents.

The people at customer care were absolute non professional and could not even speak in english or hindi. The same story was at your store located at coonoor (Nilgiris). After explaining the issue, they were not able to help me out in any way and kept troubling me. I was not able to convert my number to post paid in spite of repeated visits at your store. The same thing was also told to customer care many times.

Finally, after looking at helplessness from vodafone's side and also looking at poor response and bad professional behaviour i decided to port my number to airtel.

Since, i am leaving for kashmir in a few days i need to port my number at the earliest.

After giving the request for porting my number to airtel, my request was rejected three times. The reason stated each time was "unique porting code mismatch".

I have checked with airtel store and airtel customer care three times and they have forwarded correct upc to vodafone.

On learning this, i also contacted vodafone store at coonoor and even called up vodafone customer care. They both told me that they cannot help me but also accepted that my upc was correct but they cant do anything.

I have recorded evidences of these conversations in my phone and also have written evidences in sms and mail box to this effect.

Vodafone was not able to help me in any way in the first place and now when i decide to change the network provider, you people are harassing me by telling me false reason o[censored]pc mismatch. I have checked many times and ensured the code was correct. I have checked this from airtel as well as vodafone.

May i request you not to unnecessary hold my request and release the number and allow me to shift to airtel network.

I am working in the indian armed forces and working for the security of this country. I hope you people will cooperate with me.

I have also gathered all the required documents in my support as evidence and already speaking to a lawyer to seek legal help.

I would not hesitate to approach legal authorities to sort out the issue if my request is not agreed and i am not allowed to port my number to airtel.

I have two vodafone prepaid numbers. One is in my name and the other in my wife's name.

The details of these numbers are as given below:-
1. Name:- amit hari kulkarni
Phone number:- [protected]
Upc:- vt423653 valid till 17 apr 18

2. Name:- gayatri amit kulkarni
Phone number:- [protected]
Upc:- vt423659 valid till 17 apr 18

I want to port both these numbers. You are requested to kindly look in the matter and help me out with the same.

Your's sencerely,
Amity hari kulkarni