Vodafone India — Highly unprofessional customer service

khatija maniar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400051

Wrong bill of dec 2015 sent in feb 2017 and same day vasuli call done and frm next day onwards service disconnection game started. Called 100 times to call center, visited thrice to store and once to service head office. Post this got confirmation from appelete team that dispute is settled bt still they discontinue the service. Time, money, bussiness loss and hell lot of mental harrasment.Not a single person is taking responsibility for customer's issue.really fed up.

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Vodafone India customer support has been notified about the posted complaint.

Feb 26, 2017

Updated by khatija maniar Due to the above isaue I opted to port out from vodafone, their MNP retention team called and offered a very good plan, the same had to be changed on 25th feb. But yesterday upon calling 3 times for the issue they changed the plan and that too a wrong plan with very minimum benefits.there is no coordination between departments of same company.now I have to wait till monday to speak to them.Appelete team has still not called even after requesting many times yesterday.