[Resolved]  Vodafone India — horrible service. internet connection

Address:Assam

I have recharged my number with an unlimited pack but the net is not working. Its [protected]. However when i contacted the customer care, they told me a bunch of things to do, which i did. Still net is not working. Now i am again trying to reach to them but they must have kept my number in a loop, so the calls are not forwarding. Why so horrible action?
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Feb 29, 2020
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Jan 25, 2020
Updated by Surja Deka
I have the call recordings where previously the call went through, but now its not going through. Such a terrible service to customer. Please let me know, if i need to upload the same. They can't respond to a customer problem, then what they are doing at the first place?
Jan 26, 2020
Updated by Surja Deka
I got a call from [protected]. He asked me about what issues I'm facing in vodafone. I told him about my data connection problem. But he seems least interested in solving my problem, instead he asked me for my debit card information for refund. It is very sensitive to reveal card info's to anyone and moreover as he seemed least interested in resolving the data problem, I didn't give him the card info. I felt, its risky to reveal my card info as he is interested only in the card info. Later i again called him to ask about why they are so reluctant about solving my data problem and so serious about getting my debit card info. But he didn't answer up my calls. I've the recordings of the conversation, in case you need it, i can provide the same.
Jan 26, 2020
Updated by Surja Deka
just now i searched this number, i provided you with. It seems countless fraud activity is going on, on this number. Moreover, i'm saved that i didn't revealed my card info's. That also prove the fact that, no one from vodafone contacted me till now. I hope and wish, complaining in this platform will provide me with some results.
Verified Support
Jan 28, 2020
Vodafone India Customer Care's response
Dear Customer,

As per our recent communication, we would like to inform you that your concern has been raised under[protected] is in progress & we will get back to you at the earliest.

Regards,
Snehal
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