Vodafone India — hotspot device - postpaid internet connection

Address:

560102

I have never realized about vodafone's such a pathetic and # service. The new hotspot device and new internet connection was taken on 08th of dec, 2017 in bangalore, hsr layout. Connection was activated by 08th end of day.
The hardware device has a severe problem. 1. It is not switched on when it is plugged out of ac power. 2. When connecting to the laptop, it says no sim card. Absolutely dead service.

Upon calling the executives out of bellandur vodafone store, pathetic response and false commitments and no caring about the customer. There is a false message from the executive that he is from hsr sector-1 store. But after i walk into hsr sector-1 store, i understand that he is from bellandur store. This is an integrity issue.in hsr sector-1 store, the executive is incapable of finding out a solution and trying to avoid the customer. I am wondering, each area store acts as a private entity and puts customer into problem. Asking customer to reach out the appropriate store.

Absolutely, # and pathetic service of vodafone. The device remains dead till now (12th of dec) but the bill date is started from the day device is supplied without even caring whether the internet connection is up.

Let me file a consumer case against this issue due to lack of ownership, integrity issue, putting the customer into a pathetic situation, supplying the faulty hardware hotspot device, but making the bill start date and charging cstomer even when the device does not work.