Vodafone India — huge bill after international roaming was reported as not working

Address:Kolkata, West Bengal

I have a post paid number. I contacted vodafone kolkata to get international roaming activated on my sim card on may 25th 2019 just before leaving the country. Vodafone people said that i would be charged only the amount for the monthy plan (A minimum amount) and i would not be charged extra. I left the country and went to myanmar only to find that my international roaming was not working. I reported this to vodafone customer many times, troubleshooting exactly how they told me to. The problem persisted. I wrote to vodafonecare. [protected]@vodafoneidea.com and others highlighting my problem but they kept writing back to me with the same set of troubleshooting. Then on the 21st of june 2019 i was sent a bill of rs. 37202.61. I haven't been able to get any messages or use my phone internationally but i receive a huge bill even when the kolkata vodafone store employees assured me that i would not "under any circumstance" get an inflated bill. I am 64 years old. I am terribly harassed and very much upset with this kind of service. Please help.
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Vodafone India customer support has been notified about the posted complaint.
Jun 24, 2019
Updated by kakoli_chowdhury
Please contact me at [protected]@yahoo.com
Jun 25, 2019
Updated by kakoli_chowdhury
I don't think it will be of any use contacting Vodafone customer care service...they will say the same old thing without taking responsibility that their employees in Kolkata, lied to me about the international roaming charges that I would incur. I would be grateful if you could contact higher authorities in Vodafone.
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Its been 1year am experiencing this irritating mood towards vodafone for its terrible network. vodafone says its providing supernet & i feel that its a super fooling net for consumers.am porting out of it & will opt for airtel or Jio Will share my experience with top review sites about vodafone.

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