Vodafone India — Important complaint: fake international roaming offers from vodafone india

Address:

Ernakulam, Kerala, 682017

I am a post paid customer of Vodafone, India for over 10 years now. I have had several issues with the billing received previously from vodafone and had reoprted my concerns regarding the same then.

However, I have faced the worst of all situation at present. I am an international traveler since a couple of years now, and have been using the roaming packages by Vodafone.

As always, before leaving the country, I had called into the customer care to know the roaming offers that I could activate and it was attended by a customer care executive. I do not wish to name the person. I was asked to hold on and the person came back to me with an international roaming special offer where I would get an year's free outgoing and incoming calls plus 3G or 4G data, if I pay an advance of INR 5000/- for an year. I had asked to repeat the offer and I had even confirmed with the person two to three times if it is an year or month or day. I was told its an yearly package. As a customer I was very much satisfied and delighted with the offer and had asked to activate the same to the customer care executive.

I left the country and had started using the offer. Later I noticed that I have not received 3G offer. Due to my busy schedule it was hard for me to call and check regarding the matter. However, I called into the international customer care and spoke to them regarding the offer and the net issues. I was told by them, that they did not have such an offer. I had asked to check the calls I had made to the previous customer care executive. They said they will check and get back to me. I did not receive any calls from them for 3 to 5 days and I placed several calls to them after that, but nobody responded properly.

After few weeks, I was able to connect to a senior executive and he said there is no such offer and apologized for the same. I told him I was offered this special offer and I had confirmed many times before activating.

I got to know that the package activated by Vodafone is of INR 500/- per day, while they offered me a package of INR 5000/- for an year. I have never asked to activate such an offer. Currently the bill issued against my Vodafone number is INR 20, 000/-. I have always been prompt on paying my bills and never cross checked much on the amount before payment. A few times I had issued complaints against my bill as I was charged for data package etc while was out of country, which I had never activated prior to my any travel.

I am hereby requesting you to kindly look into the matter and charge me for what I was told initially by the customer care executive, that is, INR 5000/-. My number is barred as of now and I am suffering huge loss in my filed as am not able to attend or make my important calls. Please look into the matter as soon as possible and kindly remove the barring from my number.

My Indian Number : +91 [protected]
International Number : +[protected]

Note: Also I would like to mention that an customer care executive named, Praveen, spoke in utterly disappointing manner to me and I was shocked to see such employees in customer care unit of Vodafone.

By hoping a favorable reply at the earliest.